Hoselton Collision Inc.
Proudly serving the Rochester, New York area since 1920! We are family owned and operated by four generations of the Hoselton family. Our dealership complex on the corner of Fairport and Marsh Roads in East Rochester, New York provides an easy and unique shopping experience of over 1500 new and used vehicles ALL IN ONE LOCATION! We are only 15 minutes from the city of Rochester and just off I-490. With a huge selection of new Toyota, Scion, Chevy and Nissan vehicles as well as over 200 pre-owned vehicles. Every new vehicle includes the exclusive Hoselton Advantage. Every used vehicle is also covered with a premium warranty package. We have satisfied customers from Buffalo to Syracuse and all over Rochester including: East Rochester, Fairport, Penfield, Pittsford, Victor, Webster, Irondequoit, Macedon, Palmyra, Walworth, Canandaigua, Henrietta, Scottsville, Rush, Chili, Churchville, Bergen, Avon, Spencerport, Gates, Brockport, Greece, Hilton, and Hamlin.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great staff, responsive and helpful
Customer Service - 5.0/5.0 -
Great customer service. TImely follow up received
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The repairmen kept me updated and were very kind.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0 -
They made everything so easy.
Repair Quality - 5.0/5.0 -
My car was fixed in a reasonable amount of time and I was kept aware of everything. Would highly recommend
Customer Service - 5.0/5.0 -
Loved working them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent quality in the repairs. It looks brand new. They said it would take two weeks and it took two weeks. Hooray.
Customer Service - 5.0/5.0 -
Excellent customer service.
Likely to Recommend - 4.5/5.0 -
Will use again if needed
Repair Quality - 4.5/5.0 -
Looks great
Customer Service - 4.5/5.0 -
Nice and prompt with inter actions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quickly repaired. So far So good
Customer Service - 5.0/5.0 -
Mark was very efficient. Justin kept me informrd.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My vehicle has been restored to the condition it was in before my accident
Customer Service - 5.0/5.0 -
Excellent communication with the shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
Oh, they will hear about our issue, and apparently, by the reviews, I am not the only one. My family will never deal with Hoselton in the future.
Repair Quality - 0.5/5.0 -
This has been one of the most frustrating and disappointing service experiences I have ever had with an auto repair shop. The primary issue was not simply the delay in repairs, but the consistent lack of communication and professionalism throughout the entire process. The repair itself was straightforward: replacement of the top piece of the GMC tailgate and the bed cover. I was initially told the work would take three to four days. Instead, the repair took two weeks and four days to complete. During that time, I received no proactive communication from your shop. The only updates I received were when I called after promised completion dates had already passed. I later learned that the same part had been delivered incorrectly twice. Even then, I was not informed directly. Communication only occurred after the regional All-State liaison intervened and threatened to escalate the matter. Until that point, no one from your shop contacted me, despite assurances that updates would be provided. I was also told that the shop had called me previously, which is simply untrue. I did not receive a single call. After a week and a half without updates, All-State contacted me because your shop had not entered any progress into their system. The only communication I received from your team came on the final day, when I was told the part had arrived and the truck would be ready that afternoon. This lack of communication had real consequences. Had I been informed earlier that the bed cover was the only remaining issue, I could have taken my truck back temporarily and avoided approximately $450 in rental car costs. There were additional missed opportunities to provide competent service. I requested that the vehicle be inspected and was later told it could not pass inspection due to an oxygen sensor error. While the truck was already sitting at your facility waiting for the bed cover, the inspection could have been performed and the issue identified earlier, allowing service to be scheduled efficiently. The final interaction when picking up the truck reinforced my concerns about professionalism. I was told wiring to the rear light had been disconnected due to corrosion, which I understood. However, when I went outside to the vehicle alone, I found three wires hanging approximately seven inches below the bumper. When I returned inside to ask about it, I was told they were left hanging so I could see the corrosion. No one offered to walk out with me, explain the issue, or secure the wiring afterward. Instead, I had to secure the wires myself in the middle of winter. A simple explanation, demonstration, or even a photograph would have been more appropriate. My wife and I have purchased two vehicles from Hoselton in the past, which makes this experience especially disappointing. Unfortunately, the lack of communication, accountability, and basic service professionalism means we will not be returning as customers. I hope this feedback is taken seriously and used to improve communication standards and customer service procedures moving forward.
Customer Service - 0.5/5.0 -
This has been one of the most frustrating and disappointing service experiences I have ever had with an auto repair shop. The primary issue was not simply the delay in repairs, but the consistent lack of communication and professionalism throughout the entire process. The repair itself was straightforward: replacement of the top piece of the GMC tailgate and the bed cover. I was initially told the work would take three to four days. Instead, the repair took two weeks and four days to complete. During that time, I received no proactive communication from your shop. The only updates I received were when I called after promised completion dates had already passed. I later learned that the same part had been delivered incorrectly twice. Even then, I was not informed directly. Communication only occurred after the regional All-State liaison intervened and threatened to escalate the matter. Until that point, no one from your shop contacted me, despite assurances that updates would be provided. I was also told that the shop had called me previously, which is simply untrue. I did not receive a single call. After a week and a half without updates, All-State contacted me because your shop had not entered any progress into their system. The only communication I received from your team came on the final day, when I was told the part had arrived and the truck would be ready that afternoon. This lack of communication had real consequences. Had I been informed earlier that the bed cover was the only remaining issue, I could have taken my truck back temporarily and avoided approximately $450 in rental car costs. There were additional missed opportunities to provide competent service. I requested that the vehicle be inspected and was later told it could not pass inspection due to an oxygen sensor error. While the truck was already sitting at your facility waiting for the bed cover, the inspection could have been performed and the issue identified earlier, allowing service to be scheduled efficiently. The final interaction when picking up the truck reinforced my concerns about professionalism. I was told wiring to the rear light had been disconnected due to corrosion, which I understood. However, when I went outside to the vehicle alone, I found three wires hanging approximately seven inches below the bumper. When I returned inside to ask about it, I was told they were left hanging so I could see the corrosion. No one offered to walk out with me, explain the issue, or secure the wiring afterward. Instead, I had to secure the wires myself in the middle of winter. A simple explanation, demonstration, or even a photograph would have been more appropriate. My wife and I have purchased two vehicles from Hoselton in the past, which makes this experience especially disappointing. Unfortunately, the lack of communication, accountability, and basic service professionalism means we will not be returning as customers. I hope this feedback is taken seriously and used to improve communication standards and customer service procedures moving forward.
Ready on Time?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
The wrong part was ordered. I did not get updates on progress or time it would take. I was without a vehicle for over a week when I was told a couple of days initially.