Jeff Schmitt Chevrolet
In operation 36 years.
We are locally family owned dealership . We work with all insurance companies to make the repair process go easier for you!!! Please feel free to contact us , we more than happy to help.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
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- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
I would at this point recommend they go elsewhere. Competence and attention to detail are not evident in the body shop. Communication is also sorely lacking.
Repair Quality - 0.5/5.0 -
First attempt to receive the vehicle, after several delays for inadequate planning (didn't have a seat belt), paint on the driver's side of windshield had been chipped during the repair and left that way. Also, rubbing compound had been left on the outside edges of the hood. The truck had to go back in to repaint the chipped paint. When I was next told it was ready, I showed up and a plastic cap had been removed to fix the paint chipping, but when the paint was done, the cap was left in the cab of the truck. The body shop manager then figured out how to install it and put it in. The truck had not been washed, interior had not been cleaned or sterilized. After I took receipt of the truck, I discovered upon washing it that there is still an obvious flaw in the driver's door paint, and there is a finger smudge on the tan headliner. I've also noticed lots of wind noise and the door vibrating a little going down the highway, most noticeable at highway speeds, so the door is not as airtight (properly adjusted) as it should be. My overall rating is about as low as it can get. Attention to detail is a very serious problem. Making promises without verifying all resources are available is another issue. Who repairs collision damage and only discovers on the day of delivery that they need an air bag that has to be shipped to them? With all but the last delay for the seat belt, no one called to tell me the truck would not be ready. I had to discover the paint flaws, the missing cap by the base of the driver's windshield wiper, and the rubbing compound that had not been removed. And now I have an obvious paint flaw on the driver's door, and a driver's door that needs to be adjusted and I do not trust Schmitt South to do anything further to my truck - what do I do to get the remaining flaws corrected?!
Customer Service - 2.0/5.0 -
Communication is central to customer satisfaction; not calling to advise when there were delays, inexcusable. Not offering a rental the first or second delay, again, inexcusable. Trying to deliver a vehicle with obvious flaws, inexcusable. I've had calls from someone at a main office and have reported on all but the last few issues. I didn't rate this area a 1 because I did have someone from the main office call to find out how things had gone since the paperwork showed a couple repair orders had been entered and closed, and yet I did not have my truck - I had at that time a loaner. The lady was very professional and concerned. The fact the two work orders had been entered and closed made me think someone was trying to cover up the delays and rework since the truck still had not been delivered, but that's just an opinion.
My Experience - 5.0/5.0 -
Everyone was super Friendly and helpful And the car now looks better than before I took it in and before the accident. Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
My only complaint was that there was literally no gas in my car when I picked it up. Thank God I looked at the gas gauge and saw the "----" being displayed which meant that I had less than a 1/4 gallon of gas. If I had not, I could have been stranded on the highway. Maybe either put a gallon of gas in the car when a customer picks it up, or at least make a point of telling the customer that he or she needs to go directly to a gas station.
My Experience - 5.0/5.0 -
Everything was in a timely order
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Wonderful service from Paige and Jeff as always!
My Experience - 5.0/5.0 -
Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Personnel were extremely professional in every step of car service
Customer Service - 5.0/5.0 -
Outstanding personnel to deal with only complaint is a code P0300 showed would not repair NOT related to accident. But while car was in shop would have been nice to inform me and ask permission to repair at my expense. Caused a trip to Voss Cadillac to repair issue.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The truck turned out better than I thought it would. I was very p leased with the work that was done.Thank you very much.Steve Cooper
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had a wonderful experience with your Collision Center. I worked mostly with Paige Alsip and she is an absolute asset to your business. She is friendly and courteous and I felt very happy and secure in her hands. She was great about keeping informed on the progress of my vehicle and keeping things as simple as possible for me. I would definitely recommend you to others and I hope Paige is recognized for her outstanding customer service. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Paige is the absolute best!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
My car looks better than it did before my accident. I was especially pleased with the man and woman in the office where I went to leave and pick up my car--so nice, so pleasant, so helpful. Thanks!