Jims Excel Collision Repair & Paint Specialists

My Experience - 5.0/5.0 -

Great customer service, and communication throughout the process. Excellent repairs and done timely.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

terrible experience. took months to get my car. every time we were told parts would be in they never showed. we were told it was finished then when we went to pick it up it was the wrong car. then the next time we were told it was finished and when we went to pick it up they told us they lost our key. then the following day they told us they found the key buried in the snow. so my key was out in the snow for atleast 12 hours and the battery was dead in the key and i had to go buy new batteries.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 2.0/5.0 -

Sadly the new owners appear to have much lower quality standards than the previous owners.

Repair Quality - 2.5/5.0 -

The quality of work was excellent and I have no complaints. The speed of the work and the communication on when the work would be complete was very poor and having used Excel Collision for years the new owners are not nearly as responsive as the previous owners. There is an opportunity to improve customer servic.

Customer Service - 2.0/5.0 -

All communication about the status of my vehicle repair was initiated by me. There were no proactive calls to provide a status update. They also quoted a duration of appx 2 weeks and the repair stretched into 3 and a half with no explanation.

Returned Clean

My Experience - 5.0/5.0 -

Repair done well and courteous reps when I called. I would like to request more frequent updates for customers or a way to know what step of the process a body repair is in or letting the customer know when they should call for status. I am very satisfied with the repair and time frame of my repair.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

We are very satisfied with the work done on our car

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

It would be nice to get a text on the progress and an estimated completion time. Nothing negative just a thought for customer service updates on progress.

My Experience - 5.0/5.0 -

You did a great job

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I absolutely love coming here all of my car's needs. I just recently hit a deer, they were super busy but got me in, did an oil change by request! My car came back shiny and new! It's great that they now do automotive as well! Getting new tires soon!

My Experience - 5.0/5.0 -

Professional and friendly people in the office. The car looks fantastic and it came with a car wash. Jim's was recommended and didn't disappoint.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

. We brought our car to Jim’s Excel for repair because of the quality body work and painting done previously on another vehicle. We felt comfortable that our car repair would meet our expectations. Special thanks to Sarah for helping us through the process.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0 -

Windshield a little blurry

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

If i could give 10000/5 stars I would. It looks BEAUTIFUL after the deer incident. When i got in, it was so clean. The work this shop does is SPECTACULAR and the service wow. I mainly dealt with Sarah on the phone, not only was she incredibly personable but kept me up to date when I would call with what was going on. It truly felt like they were doing everything they could to not have my car sit there for months, so I could get it back! I could not have found a better shop. I was even left a hand written thank you card which was just the icing on the cake. Top notch service. If i ever need service of such again (hopefully not because of a deer) I will be 2000% coming back to this shop.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car had what I would call minor to moderate damage. These guys and gals did an amazing job fixing my damage. They had my car one week and it looks amazing. Front desk was so pleasant every call and when we were only a few minutes (5min.) delayed (they were let know ahead of time this may be a possibility) were so wonderful. This shop is amazing and pleasant for a stressful situation. Thank you to all that worked on my car!

Customer Service - 5.0/5.0 -

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Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Satisfied with service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work! , kept me in the loop the whole time. Much appreciated

Customer Service - 5.0/5.0

Returned Clean