Jims Excel Collision Repair & Paint Specialists

My Experience - 5.0/5.0 -

Everything was fixed in a timely manner and everything I needed and asked was answered and done correctly. Thank you

My Experience - 5.0/5.0 -

You text me thanking me n you would update me on my car. You called me with a update you found more damage that was great. But I think I should got a text me how far you were on the car n when it might be done. Thank you the job looks great.

Likely to Recommend - 2.0/5.0 -

If the problem is fixed, a higher score would work for me. If a loner xar was supplied while my auto is in the shop to reduce the wirkvthen the score could go from 8 to 10

Repair Quality - 2.5/5.0 -

Front and back door on my F150 were dented (the size of a bowling ball) by hit and run. Hat to leave truck there for a week. The body puddy was not blended enough with the door metal and the workbis visible. Especially from a distance at night when retail lights reflect off the paint. I detailed the inside of the truck the night before I dropped it off and it cleaned after the job. I had to wipe the puddy dust off the door gaskets and jam, and vacuum that side. I left a message, the shop replied, I have not been able to get free to have them check it out, and I cant afford to not have my truck another week. It is an inconvenience to have the work fixed. I want to have it done properly. This time of year is the busiest time for me.but I will find the time to at least have him look at it and maybe schedule for Jan or Feb when business is slower. I use to do body work 20 years ago. I'm familiar with how it was done. I don't think it has changed much except for the chemical makeup of the products use.

Customer Service - 2.5/5.0 -

I was told the will call mein 2 days with the estimate. 4 days I called them. I was told doors will have to be replaced. But the determined later replacement wasn't nessisary. Ok there. Dropped truck off and the next day I got a text stating the will keep me posted with the progress each day. Cool, but no text or any communication att all. 5 days later, I call to see if I can pick up my truck. Yes, can you get here now, we close in an hour. Not cool. It was dusk out and I didn't check it real good because I had to be someplace else. Daylight inspection. I didnt like the work done. I text, I'm not happy with the work.. 2 days later I got acresponse to call them. I responded and a guy replied back. I left a message I will call him back. But I'm too busy right now to leave my truck again and I'm stressed about it.

Returned Clean

My Experience - 5.0/5.0 -

The women at the front desk were FABULOUS and very helpful. Thank you for a great experience !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excel Collision was very conscious of the fact I didn’t have a rental car as backup. They made every effort to be expedient in the repairs of my vehicle. They were friendly, courteous & timely in letting me know the progress on my vehicle. While I hope not to need them in the future, I would definitely use them again.

My Experience - 5.0/5.0 -

Nice job team!

My Experience - 5.0/5.0 -

My Equinox looks like new. The two ladies with whom I dealt were pleasant and knowledgeable .

My Experience - 5.0/5.0 -

The repair is amazing. I cant even tell my vehicle was in an accident. Car was dirty though. lol

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Attention to detail and quality of work was absolute first class. Communication was clear the entire process. I definitely recommend and would use again.

My Experience - 5.0/5.0 -

What a great experience I had getting my Sun Roof repaired. They had to drop the whole ceiling and take out the car seats to complete it. And then to my surprise they vacuumed the whole car and washed it. That was the icing on the cake.

Likely to Recommend - 0.5/5.0 -

Infact I will discourage people from using this shop. Was 1000% better under Previous owners

Repair Quality - 0.5/5.0 -

Very poor Quality, over 50% of body lines don't line up as they should

Customer Service - 0.5/5.0 -

Everytime I called for update, I got an excuse about the supplier sent wrong or damaged products or they ran into previous unknown issue. Some excuse even contradicted others

Returned Clean

Likely to Recommend - 1.0/5.0 -

The work is great it’s the customer service

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

Kept telling me they would call me and give an update but never did I had to always call I was paying for rental car

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0 -

I was disappointed in the communication in the office about my vehicle. I had to stop in to find out the progress

Customer Service - 1.5/5.0 -

Again no communication the progress of my car I either called or stopped in to find out

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

They did a great job on my car!!

Customer Service - 4.5/5.0 -

Everyone was great from the minute we walked in the door

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very professional work and a quick turn around of my vehicle. Very pleased with the work done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent work done on a timely matter. Very pleased!!!

Customer Service - 5.0/5.0 -

Very informational staff.

Returned Clean

My Experience - 5.0/5.0 -

Great work and they even cleaned the inside of car. Highly recommend them !!

My Experience - 5.0/5.0 -

I must say I am very pleased with how it looks and even more so than you straightened out my vanity plate which was the worst part that was visible to the damage. Thank you for your service.

My Experience - 5.0/5.0 -

I guess. The lady that checked me out acted like I was an inconvenience to her.

Likely to Recommend - 2.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean