Joe Hudson's Collision Center-Clarksville North

My Experience - 5.0/5.0 -

Very pleased on quality and attention to detail and the outstanding customer service provided. Please continue to provide the highest level of service to your customers.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The customer service at Joe Hudson is excellent. Every detail is carefully covered from drop off to updates while my vehicle was in shop and through to the pickup. My vehicle looks better than new. The workmanship is the best I’ve experienced in over 30 years of vehicle ownership.

Likely to Recommend - 5.0/5.0 -

I have already recommended Joe Hudson’s to my friends and family.

Repair Quality - 5.0/5.0 -

Our entire experience was exceptional. Starting with scheduling the repairs, then the drop-off, the updates while the vehicle was in shop and finally the pickup every step was handled with professional courtesy. The staff are friendly and helpful. My vehicle looks amazing! The repairs far exceed my expectations.

Customer Service - 5.0/5.0 -

The customer service is superior to any I have experienced in over 30-years of vehicle ownership.

My Experience - 5.0/5.0 -

Fast, efficient, and complete!

My Experience - 5.0/5.0 -

I was grateful you hot to my truck so fast. Also that you sent someone to "jump start" the truck. Apparently, the battery git rundown at some point. But there was someone who could step out and jump start me. Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0 -

Overall, I feel like the job was completed fairly well.

Repair Quality - 4.5/5.0 -

I noticed that my headlights on the inside are full of smudges. I noticed a panel on drivers rear door was loose. I managed to put it back in place, though I’m not sure if it won’t come loose again.

Customer Service - 5.0/5.0 -

I feel like the collision center had the sole purpose to getting the job done and I appreciate it. Even though I didn’t receive status updates as frequent as I expected, the times I did call; my questions were answered.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

I felt that since the bill was paid by USAA in advance that the shop should have ordered the parts and had the parts on hand. As it was, a snowstorm came and delayed the parts and my vehicle was out of service for nearly two weeks. And while I understand the snowstorm threw everyone off if the parts were on hand then things would have gone smoother and faster and the money was already paid to them!

Customer Service - 4.5/5.0

Returned Clean

My Experience - 0.0/5.0 -

To many things to mention that wasn't done right . I'm so upset with the quality of work that was done on my car as if they didn't care. It was a rushed job very unprofessional and I'm hoping they get it right the second time around because I paid a nice price for my car that I've only had over a year !!!!

Likely to Recommend - 0.5/5.0

Repair Quality - 2.0/5.0 -

I was very disappointed with Joe Hudson and staff. I dropped my car off the 22nd of January which was a Monday and I was called the following Wednesday saying it was completely done $10000 dollar job. The problem was it wasn't at all my hood still scratched up, headlights scratched still, scratches and marks still on front bumper and both sizes, overspray on my driver side door,, windshield was replaced but my pillar laying in my passenger seat and paint surface rough on the places they painted. The most sudden part they never washed my car before they started on my vehicle because I still seen the same scratches on my vehicle. I paid to much for my vehicle to be short handed like they thought I would except it and carry on with life not me. I have the estimate that was wrote up and when I go back to pick it up I pray that everything is in order if not legal action will be taken just sad.

Customer Service - 3.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciate the turn around time in completing my car repair. I also appreciate the effective communication I was provided with the status on my vehicle.

Likely to Recommend - 5.0/5.0 -

Best body shop in town!

Repair Quality - 5.0/5.0 -

I was ecstatic to see my car and even more so when I got in it. My care was taken great care of and I wouldn't have been happier with anyone else! Outstanding work! The best body shop in town! From Bumpus to Joe Hudson's, either way, I've never been displeased with this location the work is A1!

Customer Service - 5.0/5.0 -

Swift, easy, understandable and very friendly! Just an added plus to the experience.

Returned Clean

My Experience - 5.0/5.0 -

Everything was great!

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

The car was perfect and staff friendly. The only reason I’m giving a 7 is because my deductible was posted/deducted from my bank account twice, which made me overdrawn. Single mom here, so it caused a domino effect of other problems. I called the shop and was told it only shows once but my account showed/reflected different. Notified bank and they couldn’t do much, had to “wait” to see if one of the transactions would “fall off.” 5 days later one eventually fell off. The bank said, sometimes that happens if a business doesn’t close out end of day.? Not sure but it was definitely, an inconvenience.

Customer Service - 3.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

They did great work and kept me updated. I was pleased with all the work they did.

Repair Quality - 5.0/5.0 -

They kept me updated the entire time and did excellent work with the repairs that needed to be made. They also made an excellent referral for a repair they were unable to do.

Customer Service - 5.0/5.0 -

They kept me updated with calls and text messages about my vehicle.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0