Jones Auto Body Inc

4.8 (226reviews)
95%
1901 E Memorial Dr,  Muncie,  IN  47302
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (226)

Customers say
Overall Customer Satisfaction
Customers are generally very satisfied with Jones Auto Body, praising their excellent customer service, quality of repairs, and professionalism. Many customers appreciate the attention to detail, cleanliness of vehicles upon return, and the shop's ability to make cars look new again. While some customers experienced delays in repairs or communication, most understood these issues were often due to parts availability. The shop's reputation for superior work and long-standing relationships with customers is evident, with many expressing their willingness to recommend Jones Auto Body to others.
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"... Body each time we needed body work on our vehicles. They always do superior work. I would recommend them without hesitation. Great job as always, guys!" Read more
"They did an amazing job on the front. Considering the way it looked. I thought there was no way it ..." Read more
"Awesome service and great customer service."
"The repair was fantastic! The body work looks amazing!"
"Always respectful and sincere in communication."
"The guys were very professional. Did the best they could with keeping me in the loop during the process."
"Very thorough with perfection. Thank you for the phenomenal communication!"
"The repair shop was extremely communicative, and made sure to thoroughly answer any questions I have ..." Read more
"Very professional and attentive. Knowledgeable."

My Experience

My Experience

I really appreciate the dedicated work! My only suggestion would be more communication on the status of my vehicle. Like just a text that estimates the date it would be done and if that date changes, getting an update so customers can plan accordingly! Again thank you, I hope the whole team is doing well and staying safe in this wacky weather!

My Experience

Outstanding job on the paint and blending it in with the rest of car

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Painless from start to finish. Friendly people, outstanding workmanship.Truck looks great. Couldn't be happier!

Likely to Recommend

Repair Quality

Professional and easy to work with . Kept me informed.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Awwww love my black beauty. Now she looks brand new. Thank you Thank you gor the FABULOUS job. Sincerely Michelle Hummer

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Used Jones for years

Repair Quality

Great service

Customer Service

Professional

Returned Clean

My Experience

Good work and service, I use them when I need to get work done.

My Experience

Excellent service they thoroughly gave the precise estimates and cost and explained all repairs thoroughly, held true to how long fixes can take, honest shop will definitely recommend this shop

My Experience

Speedy service on my repair. My Honda looks brand new on the outside. Wonderful job and professional quality and people were very nice. Definitely will return if needing service again.

Likely to Recommend

Will always recommend them for the services they offer.

Repair Quality

Jones Auto body did an amazing job on my car. They have been trusted by our family for many years, and they never disappoint.

Customer Service

Very friendly staff and interested in any concerns you may have.

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Without reservation!

Repair Quality

Excellent customer service beginning with the estimate, working with the insurance company, through the final pickup. And talk about clean - wow! Great people and great work!

Customer Service

Great customer service. Great communication!

Returned Clean

My Experience

My car looks great and the repair makes it look it new. Thank you

Likely to Recommend

Repair Quality

Automatic text messages were not accurate with information about my car. No updates were given to me during 3 weeks of repairs until I called to ask

Customer Service

Very professional and knowledgeable

Returned Clean

My Experience

Very helpful with every step from dropping off to picking up

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Tell them they are the best!

Likely to Recommend

Repair Quality

Completely satisfied

Customer Service

Returned Clean