Kaizen - Flagstaff East
In operation 16 years.
From the start, Kaizen Collision Center was creative in choosing what opportunities to pursue. We embrace OEM Certifications, Dealership Relationships, electrical vehicle repair, employee training and building relationships within the community. Kaizen means to continuously improve; this is our motto every day. Each day we work hard to provide customers with the highest level of auto repair service in a friendly and comfortable atmosphere. We are excited for the next phase of growth and look forward to establishing Kaizen Collision Center as the leading repair platform in the country. With our continued growth, opportunities for employees and ability to supersede client relationships Kaizen will continue to grow.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 8:00 am - 12:30 pm |
Likely to Recommend - 5.0/5.0 -
Good service
Repair Quality - 5.0/5.0 -
Good service, gave sometimes daily and always bi-weekly updates
Customer Service - 5.0/5.0 -
Great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
It started with the survey I was handed and was told to give you all a 10 whether you deserved it or not, and and then to tell me if you didn’t meet my expectation or if I didn’t feel like you deserve to attend to let you know so you could fix it seems a little ridiculous. Then I had to bring my car back because y’all didn’t fix it right in the first place.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
I don’t like giving this low a rating, but I paid for a new OEM bumper, but the one that was put on had 3 blemished areas requiring it to be replaced. I’m not sure why they put this bumper on in the first place; perhaps it was assumed b/c the car is older and I’m female that I wouldn’t notice or mind. They did make it right but it took more time & effort. They also didn’t include a piece that was missing underneath my front bumper in the quote to fix the front bumper lining, so when I got the car back, the piece that was originally loose had been replaced (as it was supposed to have been), but b/c the unquoted piece had not also been installed, the bumper lining was still floppy. They then quoted me installation of this piece & installed it when they redid the bumper work. I don’t know what role miscommunication on my part might have played, but I was disappointed in the lack of attention to detail that was shown. I DO appreciate their giving me a ride to & from my house after dropping my car off as I had no ride (other than uber).
Customer Service - 5.0/5.0 -
Staff was polite & willing to address my concerns.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Will certainly recommend to others.
Repair Quality - 5.0/5.0 -
Very courteous employees, that is very much appreciated. Great job on our car. Thank you very much. Surely will recommend you to those wanting their vehicles worked on. Thank you again.
Customer Service - 5.0/5.0 -
Great!
Returned Clean
My Experience - 5.0/5.0 -
I was impressed how informed you kept me of the process of the repair. Car was finished in the estimated time. All the team was friendly. Hopefully we don’t need you again but we will recommend!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Well treated
Repair Quality - 4.0/5.0 -
Good communication
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car problems were explained throughly, itemized and repaired well. I was alerted about the time it would take to order parts and repair. Good service
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Nicole was great with the updates about every other day. Also great with communication to the rental car place too
Returned Clean
Likely to Recommend - 5.0/5.0 -
While there are signs stating that Kaizen is not responsible for items left in car, a bottle of triple sec was left under a seat and that disappeared. Always unsettling when there’s a thief around
Repair Quality - 4.0/5.0 -
A few things need to be corrected
Customer Service - 5.0/5.0 -
Always kept me informed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
thank you for doing such an amazing job on it!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone there did a great job at making my car look like new again!