Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
- Sort By:
- Newest
My Experience - 5.0/5.0 -
Communication was outstanding!! The updates through the whole process were amazing and very professional. Thank you so much for a great experience.
My Experience - 5.0/5.0 -
I was really impressed with the customer service. They kept me informed throughout the entire process. They sent updates along the way. Overall great work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great work, great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Bill submi to my insurance company in a timely manner…
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely!!!!!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Sofie and her team could not have been more professional. In my opinion they went above and beyond to make the experience of getting my car fixed in a timely manner and that included doing all the footwork with my insurance company and the rental car agency. I was so very grateful when the gals simply stepped in and made the past three weeks more easy for me as I could have ever imagined. Everyone involved in my repairs did an excellent job and I greatly appreciate it. I certainly will sing praises for Kaizen and everyone who works there. You have an awesome team. Thank you ALL so very much.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, quick turnaround. Thanks so much!!
Customer Service - 5.0/5.0 -
Fast service and great results!
Returned Clean
My Experience - 5.0/5.0 -
Professional, friendly and budget-friendly! Go well and enjoy your holiday season.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quick turnaround, faster than I expected! Great service from start to finish. Car had been detailed inside and out, looked like I drove it off showroom floor!
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0 -
Now I know why insurance is so expensive. The price to repair a car is unreal.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
I appreciate customer service, everyone was very informative on each step, the update texts and the awesome job of repair,everything was so smooth and easy to set up and understand,thank you for a great job!
Likely to Recommend - 5.0/5.0 -
Always will refer
Repair Quality - 5.0/5.0 -
Everyone there was amazing they made everything so easy, I appreciated the kindness and help with rental car also, the body work was great, we will always use this company, thank you so much for a great job!
Customer Service - 5.0/5.0 -
They are all amazing
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The work done is perfect! Very happy. And Sofia is just a joy to work with.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I would absolutely NOT recommend this body shop. I got into a minor rear end accident in May and came right after it happened. Kaizen had an advisor come out, remove my skid plate that was dragging from my accident and told me he would get back to me. The shop never contact me for repairs. They filed with State Farm. They just had my broken skid plate. I contacted insurance and they said to try again with shop and I did. I finally got my car scheduled in December. I reminded them about the skid plate that was removed by their advisor back in May. Kaizen told me they have no documentation that they removed the skid plate, but the advisor who took care of me initially in May, wasn't working there anymore, and they didn't replace it cause that part does not exist and it's not in their shop. Besides the missing skid plate... The job they did was terrible. My car trunk is completely crooked. I have gaps in my trunk. It's so uneven. They took about a week to fix my car, which I thought was normal. When they delivered my car to my house, my car battery was completely dead and would not start. I wish I was the one to pick up from their shop but they insisted on dropping it off at my house telling my its not safe to leave it on their lot for the evening because of the area they are at....I was going to pick it up around 6pm after work... I got home to my car, to my shock, the work wasn't great, my weather tech mats were missing from my car as well... and car wouldn't start. Once we got the car charged... all of my check engine lights were on and the car would not drive. I called Kaizen on multiple occasions (so did State Farm on the other line) to have their phone number disconnected and say it was out of service. We finally had my car towed to a mechanic. Once I got my car towed for mechanical issues and come to find out my battery was mishandled, my SKID PLATE WAS NEVER REPLACED, and computers were fried. The mechanic shop ordered me the skid plate that "doesn't exist". I am going to go through my insurance to get everything fixed at another body shop. I would not recommend this repair shop.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
10 Kept car inside..very important to me.
Repair Quality - 5.0/5.0 -
worked on it every day & got it completed. Doors fit & close Properly
Customer Service - 5.0/5.0 -
worked on it every day & got it completed. Doors fit & close Properly 10
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It was done quickly and.looks brand new would come back again