Kaizen - Grand Junction
In operation 16 years.
Kaizen Collision Center was founded on a core principle and that was to serve the customer. Some may say serving the customer with an automotive need is simple, repair the problem and you have done your job. Here at Kaizen Collision Center serving our customers goes so much further than the part where we actually repair your vehicle. Providing shuttle services, daily updates, personalized care, and superior customer service is some of the way we separate from other shops. We have a unique process that really gets down to the nuts and bolts of the repair process not just what you can see on the surface. It has always and will always be my goal to be the solution for our customer’s needs. With each customer, we always try to find a way to make the repair memorable in a great way by doing that “little bit extra” that did not need to be done.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Reviews (544)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service. Starting with Gracie at reception, Mike the manager, and those that did the body and paint- Troy and Jacob.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did everything they told me that they would do. Very pleased with the results.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I brought in another vehicle to get an estimate. I will not return to get this vehicle repaired.
Repair Quality - 1.0/5.0 -
Very poor service. Estimate I was supposed to receive by email that day. Received several days later. I responded to email that it was approved and I would like to set up appointment. No reply to email. I called office and received no answer. Left messages and never receive a return call. I finally after numerous attempts calling got an answer and set up appt. When vehicle completed they informed me if I used a credit card I would be charged and extra fee.
Customer Service - 1.0/5.0 -
explained on first answer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0 -
They said when I dropped it off that it should take about 2 weeks. But it took a month to get my car back. When I dropped it off I told them that one area that was damaged was self pay and another area was paid by insurance. Part of the time was because it took awhile to get the parts and I get that….but after they got the parts the for the self pay they waited until the insurance damage was completely done then the started on the self pay. They should’ve and could’ve worked on both areas at the same time so it wouldn’t taken as long.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
I would have loved to put a 10 however my experience was not a good one. I do appreciate the manager stepping to make things right. However things should have been taken care of upfront. Communication should of been clear, accurate and timely. The manager did go out of his way to make things right and I am appreciative of that. I am very unsatisfied with the time it took and feel they did not make the best effort to get my vehicle in and out in a timely manner. As mentioned before I do not appreciate how my vehicle was delivered to me and that they piled all of my stuff in a basket I had in the back of my vehicle.
Repair Quality - 3.5/5.0 -
My vehicle feels different. It doesn't feel as smooth as when I dropped it off. I don't understand why as the repairs made were body repairs and not mechanic.
Customer Service - 3.5/5.0 -
In the beginning the communication was terrible. Once I spoke with the manager after (1month 1/2) the communication got noticeable better!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Poor to start, then management changed and customer service has been excellent.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
I will recommend Kaizen to anyone who needs their service
Repair Quality - 5.0/5.0 -
The personnel at Kaizen provided me with great customer service. This started with empathy that my vehicle was damaged, communication on the process, excellent workmanship, and complete coordination with my insurance company. I would highly recommend their service.
Customer Service - 5.0/5.0 -
Absolutely excellent
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Had my car for 3 days and only fixed one thing
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Repair was not bad other than the door alignment that was fixed when we picked it up and the inside door handle that was damaged and will need to come back to be fixed. Taking almost 2 weeks longer than it was supposed to and the lack of communication would discourage us from recommending Kaizen.
Repair Quality - 2.5/5.0 -
The door was not aligned properly. I had to point it out then they adjusted it. Now the inside door handle is falling apart and you can see what looks like glue from where it appears it was broken and attempted to be repaired hanging out and gouges in the plastic from where it was pried apart.
Customer Service - 1.5/5.0 -
The receptionist was very nice and as helpful as she could be. However there was a complete lack of communication throughout this repair. When it was scheduled it was estimated to be 3-4 days and it took 2 and a half weeks. There were never any updates on how long it would be after the 3-4 days and for two weeks my wife and I took turns calling asking for an update. Rarely were our calls returned without us calling again and whenever we did talk to someone we were always given “a couple more days” or “this or that day” which never happened. I completely understand that some unforeseen parts were needed and those took time but when your adding a couple weeks to the repair time it would be nice to not have to call repeatedly and never get any real answers. Also if you are going to say a date expected for completion multiple times at some point either meet that commitment or communicate without the customer having to call.