Kaizen - Salida
In operation 16 years.
The team at Kaizen Collision Center is a close group of dedicated employees who are passionate about providing high-quality repairs and superior customer service. The meaning of the word Kaizen is to continuously improve and that is a daily goal within our company. Each day we work hard to provide customers with the highest level of auto repair services in a friendly and comfortable atmosphere. Today, Kaizen Collision Center provides expert auto repairs from multiple shops! Our goal is to provide the best auto repair services in each area we serve. While your car is being repaired, talk with one of our team members about how we can help you find a rental car or other services to keep you moving. Our goal is to minimize your time without your car in order to help you carry on your busy schedule. To work with the team of auto repair professionals at Kaizen Collision Center, give us a call! We’d love to talk about how we can help fix your car and restore it to your dream appearance!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
See previous comments
Repair Quality - 4.0/5.0 -
As far as I can tell the repairs were completed satisfactorily
Customer Service - 1.5/5.0 -
It took me 45 minutes when I dropped off the vehicle because the front office staff couldn't locate the insurance repair estimate that I previously sent them. After waiting many weeks for an appointment it took a week for the front office to submit a supplemental repair request to the insurance company. I called several business days later to check the status and was told the parts had been ordered and it would be an additional 3 weeks until the car would be ready. I called a week or so later to find out the status of the repair work since by now I felt I had to stay on top of the job as I was losing confidence in Kaizen. Up until this time a person always answered the phone. Then no one answered it anymore. Over the course of two days I called several times and left messages both days. No one called me back. Then several days later I get a call from the front office saying my car is ready. It didn't take an extra three weeks as I was told. I even went as far as investigating contact information for Kaizen Corporate offices since I was quite upset with the lack of communication and service I was getting. I never did try and call anyone at corporate office. I would not go back to Kaizen in Salida not would I recommend it to anyone.
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.0/5.0 -
Actual work was very well done and very timely. Customer service was tough.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
no comment
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
very fast
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
When to go pick my car up. They said it was ready. I went to drive it off and it was making a horrible noise that was not there prior to me dropping it off. Still no car, service was 100% paid in full. I called 4 times on Friday, letting them know I would pick my car up, after them saying it was ready again. No one answered the phone. I was not going to make another wastes trip, due to the 45 min drive, we did the day before to leave with no car. They knew I was picking the car up on Friday, because I told them I would. I had to leave the next day to go out of town. So the car has been paid for, but I do not have my car in my possession. Not cool. I made a report with state farm as well.
Customer Service - 0.5/5.0 -
During business hours I called 4 times, with no answer.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair is thorough and looks fantastic
Customer Service - 4.5/5.0 -
Near ten. I had asked several times for the rear bumper to be fixed and it wasn’t. It was no big deal as the tech showed me how to fix myself but still was a lack of follow through
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
We have used them previously, and will use and recommend in the future
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Front office has excellent communication
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Tony Sewolt did an amazing job!! I would highly recommend him
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best body work I’ve seen just like oem
Repair Quality - 5.0/5.0 -
Outstanding experience from the office staff down to the amazing body work. The epitome of how to conduct a business.
Customer Service - 5.0/5.0 -
Over the top and professional from start to finish.
Returned Clean
Likely to Recommend - 3.0/5.0 -
Overall it just took too long from the accident to get the car fixed. April 4 th was accident and repair appt was august 16th.
Repair Quality - 3.5/5.0 -
The repair looks great but the center console was damaged while at the repair shop. Took the car in to have them look at it. Still waiting on the manager to call back.
Customer Service - 4.5/5.0 -
Front desk is very nice. I liked when they would call with updates.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My paint job looks great and they finished ahead of schedule.
Customer Service - 5.0/5.0 -
The customer service was great