Karch Auto
In operation 56 years.
Karch Auto is Centre County's premier automotive service and repair facility, offering 24 hour towing and road service, automotive mechanical and electrical repair as well as a full auto body and collision repair department. See Karch Auto for all your automotive needs.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
Your employee Sean described to me a picture of seamless service. This didn't happen. One hand didn't seem to know what the other hand was doing. Part blame goes to insurance company, but some must go to Karch.
Likely to Recommend - 5.0/5.0 -
In the end, the car repair is the most important part of the process and they did a great job.
Repair Quality - 4.0/5.0 -
There were many delays with weather and parts. However, those delays were not always communicated. The end result appears to be excellent!
Customer Service - 4.0/5.0 -
See comment 1.
Returned Clean
My Experience - 5.0/5.0 -
Professional service did a great job on the car while my wife is very happy with what you people have done for him greatly and again greatly appreciate you doing the job and we will use you again and tell our friends
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Had to wait a long time for an opening in their schedule, but once we brought in the car the work was done efficiently.
My Experience - 0.0/5.0 -
I hate to say but it's actually the most terrible experience I had with body shop. Karch Auto looks like a good body shop that's why I trust it and sent my car to be fixed here instead of other places. However, not to mention the terribly long time that i have to wait before getting my car fixed, tha quality of this repair was also out of my expectation. The scars on the car were barely fixed, the vw logo left by the accident was still there, and the scrach on the silver part of step board on the back, which their mechinician promised they could remove it without chaging a new one(I doubted that but they insist). The consequence was bad and i have wasted my time.
Likely to Recommend - 0.5/5.0 -
terrible. it look worse after they "fix"it. seems like just put some clear stuff to try to cover the scratches. But the dents were still there!!!
Repair Quality - 0.5/5.0 -
terrible. it look worse after they "fix"it. seems like just put some clear stuff to try to cover the scratches. But the dents were still there!!!
Customer Service - 0.5/5.0 -
I don't want to say it's terrible, but i was really disppointed when I saw my car. The scars there were barely fixed. The VW logo left by the accident was still there. and i was even not sure if the people there were taking my words seriously when I was talking.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They did a good thorough job fixing the car. It was unfortunate about the weather because it took considerable longer than was expected, but I think they did the best they could.
My Experience - 0.0/5.0 -
Everyone was very nice and respectful my only beef was 3 days turned into 5 days. But I do got to say the work looks great! So if it’s gonna take a week just say it that way I can plan better to have a ride while mine is with you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Communication on status updates were terrible and not timely. I had to call Karch and wait on hold for up to 15 min to speak to someone in a auto body shop.
Likely to Recommend - 0.5/5.0 -
I would advise them of time it took to complete job Vehicle was in Karch shop for almost two months.
Repair Quality - 5.0/5.0 -
So far so good.
Customer Service - 0.5/5.0 -
Vehicle in shop for close to two months. I never received updates on status always had to call. Sometimes waiting on the phone for over 10 on hold until some from auto body shop could answer. Sometimes had to call 3 times before I could speak to someone and get updates. Only got better towards the end.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The work looks great. Everyone was super and very nice. It was just a pain being w/o my car 4 a month. The company was nice enough 2 give me a loaner & a complimentary inspection which I greatly appreciated. So not unhappy w work or staff but it just took way too long for a variety of reasons I guess. So that is why I cannot say complete satisfaction.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
The completion of the service repair and the collision repair took 9 full days and this was very different from what I was originally told. I would have made different arrangements if I had known I would be without a car for 9 days.
My Experience - 5.0/5.0 -
Very thorough & good communication.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Work looks good. Professional interactions.