Karl Marshalltown Collision Center
In operation 3 years.
The Karl of Marshalltown collision center is under the Karl auto group, a family operated business run by Carl Moyer. For the last 45 years, he preached to his employees that our reputation, honesty, and quality to our customers should be the gold standard. We pride ourselves to be the best to our customers. Our collision center is an brand new state of the art Falicity with the highest quality equipment and I CAR certified technicians to insure our customers that their vehicle will be brought back to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Automated updates via email or text message would be nice for long repairs such as hail damage. Would cut down on phone calls back and forth a bit between customer and Karl.
Returned Clean
My Experience - 0.0/5.0 -
Wrong parts were fixed when contacting the manager he would just speak over me.
My Experience - 0.0/5.0 -
Body work was excellent and the clean vehicle was a bonus. What i wasn't happy about was the 10 days you had my van. Seems like a long time for something minor
Likely to Recommend - 2.5/5.0 -
Actually body work was good, no complaints. Time it took to get my vehicle back, way too long
Repair Quality - 3.5/5.0 -
Body work was great and the inside detailing was a bonus. Lisa was very accommodating.My only complaint is the time it took, 6 days ( not including weekends) for a fender repair.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Happy with the results and it was finished sooner than expected!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was done on time even a day sooner.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Al good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Depends on further assistance. Right now probably not
Repair Quality - 0.5/5.0 -
It took 2 months to get my car fixed and it still has issues. I am going to bring it back in to get fixed again and hope it doesn’t take another 2 months.
Customer Service - 3.5/5.0 -
Besides the delays, the customer service was satisfactory. They called periodically to keep me updated (although it was to tell me it was delaying more)
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Brady Hammer and Lisa at front desk were great.
Returned Clean
My Experience - 0.0/5.0 -
My windows will not roll up or down after picking up my vehicle from the repair shop. I was also told that they would check why my airbag light came on after the accident. When I dropped the vehicle off, I was told that they would check it or reset the light for me. However, when I picked up my vehicle, the airbag light was still on. When I asked about it, I was told that it was a Honda issue. I am disappointed because the airbag issue were brought to their attention, and I was told they would be checked before I picked up my vehicle.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
I really wanted liscence plate replaced, it is bent and damaged and did not get replaced
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
I was happy with the repairs that were done
Customer Service - 1.5/5.0 -
I was very disappointed in the fact that I was told I would get a phone call and never did
Returned Clean
My Experience - 5.0/5.0 -
Continue messaging in waiting period prior to delivery for repair.