Karl Marshalltown Collision Center
In operation 3 years.
The Karl of Marshalltown collision center is under the Karl auto group, a family operated business run by Carl Moyer. For the last 45 years, he preached to his employees that our reputation, honesty, and quality to our customers should be the gold standard. We pride ourselves to be the best to our customers. Our collision center is an brand new state of the art Falicity with the highest quality equipment and I CAR certified technicians to insure our customers that their vehicle will be brought back to pre-accident condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Karl’s did an excellent job repairing my vehicle. One fender was not damaged enough to be replaced and I was very happy about keeping OEM part. When I picked the car up, you could not even tell the fender was even damaged. I would say the same about the car. It looked great. They even detailed and washed the car, which was also great! The best part was being able to talk to a person during the whole process. Brady was the person. He explained the damage that he saw in compiling the estimate. He listened to me very well. He kept me updated periodically regarding when to bring it and during all the phases of repair. That communication was one of the big keys for me. Brady should be commended for that and for the way he handled the repair. I hope to never need their services again, but I would have no reservations about using Karl’s Collision Center if it was needed!
Likely to Recommend - 5.0/5.0
Repair Quality - 0.5/5.0 -
It took several weeks to get in to get the rock chips fixed and painted. The paint job was bubbling on inspection. Still waiting for a call back to get it redone.
Customer Service - 4.0/5.0 -
Drove the vehicle back from SD when it was supposed to be trailered, resulting in rock chips that we are still waiting to get fixed
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Definitely.
Repair Quality - 5.0/5.0 -
Great job done.
Customer Service - 5.0/5.0 -
Great.
Likely to Recommend - 4.5/5.0 -
Overall good job
Repair Quality - 4.0/5.0 -
I dropped off Sunday night and left keys per instructions so could start Monday morning but received a call late Monday asking if I planned to drop car off. They didn’t check to see if I dropped off and left keys Otherwise car looks good and very satisfied with wirk
Customer Service - 4.0/5.0 -
Other than drop off issue good
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The body work seems to have been done well after having the car for three weeks before they started working on it however it appears to be impossible for GM to repair an air-conditioning line on a six year old vehicle in otherwise good condition
Customer Service - 2.5/5.0 -
They did what they could despite lack of Gm Support
Returned Clean
My Experience - 5.0/5.0 -
They kept us informed and they did an amazing job on our hail damage.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Body shop manager was very attentive to my car.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
This is the second time that I have taken one of my vehicles to Karl of Marshalltown to be repaired and they do not rush and do a great job and the employees are always great to talk with and keep you informed all of the way.
Likely to Recommend - 5.0/5.0 -
I will mention you to everyone I meet
Repair Quality - 5.0/5.0 -
I was always kept informed of the progress And everyone was pleasant to talk too.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Excellent customer service; but putting my vehicles interior trim back together the way it was when I bought it not so well!
Repair Quality - 2.0/5.0 -
I had to return 3 additional times. My seat belt was stuck (locked) in one position and couldn't adjust it at all. To have my interior put back together correctly. Which there's still some pieces that aren't put back to when I turned my vehicle in. Passengers side trim by the front window has a major bulge and tool marks from being removed and still isn't connecting right. Not lining up correctly with my window/trim has damage to it. Had to go back the second time and have another dent removed that was missed by the technician. Very polite customer service, I must say! Just whoever worked on my inner vehicle, did horrible at putting my vehicles trim back together.
Customer Service - 4.5/5.0 -
Personal customer service was awesome! Just the repairs were not what I expected. I thought they would have put my vehicle back the way it was because I just bought it barely a few months ago.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very nice customer service. Repair done well
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Car looks great, the front camera mount won’t stay on against the windshield however