Kelley Auto Mall Body Shop
In operation 74 years.
OEM certified Dealership Owned Body Repair Facility
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Paintless Dent Repair
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
Kelly had messed up my repair, not once, not twice but 3 times! The first time, they clearly left my doors open when they sanded and the inside of my vehicle had the sanding residue everywhere and the paint had drips and dimples in it. The second time it was more of the same. The third time I could visible still see where the repair was made and within 5 minutes of looking it over the manager and I picked out over 18 different flaws in the paint job! The only good thing was after a great deal of patience and time and not accepting the poor work on the 4th run they got it right and finally did a good job and to their small credit they detailed my car inside and out for free. But it shouldn't require multiple attempts to do the job right!
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Job
Customer Service - 5.0/5.0 -
Great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I had updates twice a week. And they let me know where in the process they were and an estimate on when that would be done and when I would have my car back
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Art to contact when you call the telephone number
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 4.5/5.0 -
Overall, I am satisfied with quality of the work. Customer service was very nice. I am also grateful that the car was vacuumed and cleaned.
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Overall, everyone I have spoken to was very nice. I gave a 7 because there were issues at the beginning with communication which resulted in a significant delay. When the claim was initially put in I had to call and make first contact. After the estimate we were told that they would be ordering the parts that day and would call when they were in. After 4+ weeks, I had to call again to check the status only to find out that the parts had never been ordered. The person I spoke to was very kind and fixed the situation and the parts came in quickly after that.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came out perfect in every way!
Customer Service - 5.0/5.0 -
Treated very well.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I found something that appears to have been missed. I’ll be stopping by tomorrow (4/9)
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The whole process was handled by a terrific man, Jonathon, who made my whole experience a pleasant one!
Customer Service - 5.0/5.0 -
Totally professional and thorough
My Experience - 0.0/5.0 -
I wish I would have known the front license plate was not going to be there anymore
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The repair looks great, I just wish I knew the front license plate bracket was not being re-installed