Kelly Chevrolet Collision Center
Kelly Automotive Collision Center is a full service repair facility that is a direct repair shop for major insurance compaines. We manage the complete claim start to finish. We offer in house rentals, courtesy drivers, 2 paint booths, full frame straightening and allignments.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 1.0/5.0 -
I'm still upset about this experience! It makes me not want to bring my car back! Like i said probably because I'm a girl!
Repair Quality - 0.5/5.0 -
Took way to long to repair my front bumper! Not once did anyone call me with updates! I had to call! 6 weeks to fix a bumper! I went through 2 rental cars! Had to pay an extra $900 just in extra coverage! Had to pay more money in gas because I have a Hybrid! This whole experience just upset me! Probably because I'm a girl!
Customer Service - 0.5/5.0
My Experience - 0.0/5.0 -
4 weeks past promised delivery date. Lied to me about when the car would be ready Lost the engine shroud and told me the part was optional. Told me he was going to ckean the car and it was filthy when i came to pick it up.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
3 weeks later than promised. Each week was a different excuse. Car was filthy when i finally picked it up Engine shroud was missing and i was told the part was optional when i bought the car.
Customer Service - 0.5/5.0 -
The person in the office is not truthful abd should not be in a customer facing position
Likely to Recommend - 3.0/5.0
Repair Quality - 1.5/5.0 -
My truck was done before I was notified for a significant amount of time
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I was very disappointed with the credit card fees of 3% when I was checking out,the work replacing the headlight was fine.I found it Especially disappointing after we purchased our last 3 vehicles from Kelly’s .Your neighbors GMC across the road has not levied a credit card fees.Unless this fee is waved for vehicles purchased from Kelly’s .We will begin shopping elsewhere for our service need and future vehicle purchases.
Likely to Recommend - 2.5/5.0 -
It should of not take all day to replace the headlight.
Repair Quality - 3.5/5.0 -
The shop did a good job replacing the headlight and turn signal was scheduled for 4 hours and it was completed in 8 1/2 hours.I was disappointed to see a 3% credit card fee for the repair after buying this and the last 4 vehicles from Kelly’s.I will most likely be shopping for my next vehicle and service needs from Baglier .They have no credit card fees! You have got to try harder with wait times and service fees!
Customer Service - 3.5/5.0 -
Overcharges for credit cards for customers who purchases new vehicles from this dealership is not right.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
My car was damaged by the shop while in for service. The paint was chipped on both sides of my car and the shop refused to fix it unless I paid $2,000. I asked to speak to the manager and was told he was in meetings all day and would not be calling me back. When I asked for his manager, I was told he was out sick and wouldn't be calling me back either. Terrible customer service. This is the second time that they damaged my car while in for service. 0/10 do not recommend. We have bought 2 cars from them. Will never be back.
Likely to Recommend - 0.5/5.0 -
0/10, will not recommend. We jave bought 2 cars off of mike kelly kia. Will not be back and we will tell all family and friends of our experience.
Repair Quality - 0.5/5.0 -
They chipped the paint on both sides of my car and refused to fix it unless I paid $2,000. I asked to discuss further with the manager and was told both were unavailable and wouldn't be calling me back. This is the 2nd time they damaged my car when brought in for service. Will never go to them again.
Customer Service - 0.5/5.0 -
Neither manager would call me back when I asked to discuss. One was in meetings "all day" and the other was out sick. Nothing was done for the damage they caused when my car was in for service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
The hose on the windshield reservoir was not secure and when we added washer fluid it spilled out. It was fixed promptly but it would have been nice for the reservoir to be filled by Mike Kelly.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0 -
See prior comments
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Was not kept up to date in status of repair