Ken Garff Collision Center - Cheyenne
In operation 28 years.
Ken Garff Collision Center – Cheyenne provides expert collision repair services for all makes and models. We understand that accidents can be stressful, which is why our team is committed to making the repair process as smooth and hassle-free as possible. Our state-of-the-art facility features multiple repair bays and highly trained technicians dedicated to restoring your vehicle to pre-accident condition. From minor dents and scratches to major collision repairs, we deliver quality workmanship, attention to detail, and exceptional customer service every step of the way. At Ken Garff Collision Center – Cheyenne, your safety, satisfaction, and confidence in your repaired vehicle are our top priorities.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 4.0/5.0 -
Was told hail repair would take 5-6 days. Dropped vehicle off 8/8/25. No updates the first week. Went to the body shop to pick up some things from my vehicle on 8/18/25 and no work had begun at that point. Paid for rental car the week of 8/18/25. First update received 8/27/25 saying vehicle would be ready 9/3/25. On 8/28/25 was contacted and told vehicle was near completion. On 9/3/25 was told vehicle wouldn’t be ready until 9/5/25. On 9/5/25 was then told vehicle wouldn’t be ready until 9/11/25. I was told initially the vehicle was in reassembly and then would be detailed. Then I was told they were waiting on a part. Then I was told the tail light was out. I tried to ask for help with a loaner car and was told no. I had to contact the actual body shop and insurance company to find out what actually happened. The supplemental claim to fix the part that was broken by accident wasn’t submitted to my insurance until 9/5/25. When I did finally get my vehicle back the black paint protective film coating on the left door was torn and hanging off. I appreciate my vehicle being fixed but overall it was a horrible experience.
Customer Service - 0.5/5.0 -
Was told hail repair would take 5-6 days. Dropped vehicle off 8/8/25. No updates the first week. Went to the body shop to pick up some things from my vehicle on 8/18/25 and no work had begun at that point. Paid for rental car the week of 8/18/25. First update received 8/27/25 saying vehicle would be ready 9/3/25. On 8/28/25 was contacted and told vehicle was near completion. On 9/3/25 was told vehicle wouldn’t be ready until 9/5/25. On 9/5/25 was then told vehicle wouldn’t be ready until 9/11/25. I was told initially the vehicle was in reassembly and then would be detailed. Then I was told they were waiting on a part. Then I was told the tail light was out. I tried to ask for help with a loaner car and was told no. I had to contact the actual body shop and insurance company to find out what actually happened. The supplemental claim to fix the part that was broken by accident wasn’t submitted to my insurance until 9/5/25. When I did finally get my vehicle back the black paint protective film coating on the left door was torn and hanging off. I appreciate my vehicle being fixed but overall it was a horrible experience.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you so much for your work. We could not be happier with the service we were given! Thank you to everyone at Ken Garff!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
My damaged Lexus RX 350 was repaired in a timely manner and looks brand new. All employees were very friendly and highly professional. Ken Garff Collision is the choice for Cheyenne when body repair is required.
My Experience - 0.0/5.0 -
The hood and part below the hood , both do not match the color of the rest of the car! I need to bring the car back next week after Labor Day.
My Experience - 5.0/5.0 -
Great customer service and great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The color on the doors do not match at all!!! They're like 2 shades lighter than the rest of the vehicle.
My Experience - 5.0/5.0 -
Your workers Did a beautiful job looked great thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
KG did great fixing the headlights on my Tahoe the bumper still pops off on the passenger side. I know my claim is still open with state farm. My experience was fantastic with Phil and Michael I believe who helped look over my vehicle and was able to send me pictures of my Tahoe. The reason I answered how I did was I was told my vehicle should of been picked up before the hail storm hit the dealership and damaged my vehicle and now I have to put in a secondary claim on my vehicle got another $15k claim. A little frustrating to know I could have had my vehicle in my possession in my garage and wouldn’t have to go through another process of claims and rental cars. I was never told my vehicle was able to be picked up or would have had it in my possession before the hail storm on 8/1. But again the two gentle man who helped me did great. Just extremely irritated about the situation with communication of it being finished and not told to come get it. But again the bumper still comes off on the edge I’m guessing at this point it just cannot be fixed.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repairs took 9 days longer then told.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Was highly recommended to me by family member and also the guys on the corner the dent guys recommended
Repair Quality - 5.0/5.0 -
From the moment I walked through the door straight to the desk in front of the door the lady and there that chair was very nice very helpful. She told me exactly what to do and how to do it and how to contact my insurance and etc., etc. I follow her instructions and it went through just fine and then I brought the vehicle in and they started the repair and every day I got a email tell me about the progress and when it will be done and it was done three days before schedule, which was nice and the job was very good And the young man that bought the vehicle to me he was very nice very professional any questions you know he said bring it back any problems overall it was a great experience. Everything went just perfect. Very good job highly recommended.
Customer Service - 5.0/5.0 -
Just answers last comment Great service
My Experience - 5.0/5.0 -
Body shop did a great job and we got our truck two days early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very polite, helpful people down on time and it looks really good. My truck was very clean and details of everything. I’m very happy.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a great job repairing our vehicle after we hit a deer. Took awhile but everything looked really good. However, 5 hours after we got it back we had baseball ⚾️ size hail so it's going to need more work. 🥺
Customer Service - 5.0/5.0 -
Kody is great at the front desk and we received text or phone updates from various staff.