Ken Garff Collision Center - Fort Collins
In operation 18 years.
We're dedicated to achieving our goal of absolute customer satisfaction. We know an accident can be a traumatic experience. We understand and want to help. Ken Garff Collision- Fort Collins has eight repair bays. We can get your vehicle repaired and back on the road in no time! While you wait, Ken Garff Collision-Fort Collins offers a local-area shuttle so you aren't sidelined alongside your damaged vehicle. When you pick up your newly repaired vehicle from Ken Garff Collision-Fort Collins, you'll never be able to tell your car was damaged! We work on all makes and models.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 5:30 pm |
| Tue | 7:00 am - 5:30 pm |
| Wed | 7:00 am - 5:30 pm |
| Thu | 7:00 am - 5:30 pm |
| Fri | 7:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Good company
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
We were very impressed with Ken Garff and their quality & professionalism. Fred was absolutely the best!! Thank you~
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fred Cook was so professional and personal—very nice man!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Frequent updates kept me well informed on the progress of my vehicles repair and general time frame for completion
Likely to Recommend - 5.0/5.0 -
Fast, easy and 0 stress, would recommend
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Fast and easy, frequent updates kept me in the loop and on top of planning my schedule to retrieve my vehicle
My Experience - 5.0/5.0 -
I'm super happy with the scratch repair. You'd never even know it was there! And the paint match was perfect. I was surprised that you guys also cleaned my car. I was honestly kind of embarrassed to leave it with all the dog hair, and was extra embarrassed you cleaned it, but it was GREATLY appreciated. You guys were awesome to work with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did an excellent job. You can't even tell there was ever any damage. The paint is a perfect match. I appreciate that you took care of working with the insurance company for me as well.
Customer Service - 5.0/5.0 -
Everyone was very helpful and friendly.
My Experience - 5.0/5.0 -
The employee were great and they kept me informed and reported the progress on my car. If I had to do a rating , being 10 as the highest score I would give an a 11. Very satisfied with the work, Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The two front staff people were really awesome.
Returned Clean
Likely to Recommend - 0.5/5.0 -
Was a poor experience I would not recommend. A little worried to send my vehicle back there.
Repair Quality - 0.5/5.0 -
Had to consistently call to get updates on my vehicle. Picked up vehicle after I called to ensure that it was ready once I picked up the vehicle got the vehicle home. It was already dark the next morning looked at the vehicle and realized the scratches that they were supposed to fix are still there going to return the vehicle back today to ask them what we need to do to get this resolved quickly.
Customer Service - 0.5/5.0 -
Drop vehicle off on Monday was told prior to that that it would take one day to get it back to me called on Monday for an update. Got a call on Tuesday saying the vehicle would be ready on Thursday called on Thursday was told the vehicle would be ready on Friday Called on Friday and was told yes it’s been ready. We close at five I commute from Cheyenne so I had to drive to come get my vehicle when I got off work so that I would be able to get my vehicle for the weekend.
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 4.0/5.0 -
Car looks great!
Customer Service - 0.5/5.0 -
I dropped my car off on September 2 and was told it would be ready October 3rd. I received weekly texts up until September 26 saying everything was going great and then it was radio silence. I called the morning of October 3rd to ask what time my car would be ready and the person I spoke to was like "have you not been getting our texts? We need to keep it another week." Maybe that's something you should call about instead of texting? So I don't hear anything at all the next week and then I call on October 9th to see if my car is going to be done. "Oh well we've had an issue in paint and we need it until Tuesday." The following Tuesday "Oh we need it until next week." This song and dance repeated for several weeks. I finally got my car back on October 21st, 18 days after it was initially quoted, and the only time I heard from Ken Garff without reaching out first was the texts in September and then they called on the 21st to say it was done. To say I was incredibly frustrated is an understatement. When I got to Ken Garff to pick it up, the windshield was filthy and interior was dusty, like they'd tried to get it clean and then run out of time. The car looks great, I just wish they would've told me ahead of time 2 months instead of stringing it along a few days at a time. I'm lucky that I was able to extend my car rental with Enterprise multiple times. Also, bad news about delays shouldn't be sent via text at all! Call people when it's going to be later! I will not be using Ken Garff again even though my car looks great.
Returned Clean
My Experience - 5.0/5.0 -
Attentive to my questions and excellent customer service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Good work
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great staff and work performed
Repair Quality - 4.0/5.0 -
Great staff to work with on my repairs.
Customer Service - 4.0/5.0 -
Great staff
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great! And only took a few days for repair.
Customer Service - 5.0/5.0 -
Questions were always answered quickly, even if the person answering the call had to go back in the shop and see where they were on repair.
Returned Clean
My Experience - 0.0/5.0 -
One of the replaced parts was scuffed when I picked up my truck. A replacement has been ordered so I’ll have to go back. Another part that wasn’t replaced was broken so that should have been caught during the repairs IMHO