Keri Coach Works

4.9 (5,274reviews)
98%
15 Urban Ave,  Westbury,  NY  11590
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Shop AssistantSparkles

In operation 44 years.

We are a locally owned, family oriented auto body business that proudly serves the Tri- state area. We are a full service auto body repair shop and Collision repair center that uses the latest tools and techniques to ensure your repairs are done right. For over 30 years we have provided all types of auto body and collision services. At Keri Coach Works, we are committed to earn your business by making you the customer our Priority. We pride ourselves as having quick response times, a very courteous staff, and exceptional rates. We provide auto body collision repair and automotive painting services for all makes and models including imports, performed by highly trained, certified technicians.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Chinese
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Alfa Romeo
BMW
Chrysler
Dodge
Fiat
Ford
GM
Honda
Hyundai
I-Car
Infiniti
Jeep
Kia
Mercedes-Benz
Mercedes-Benz Sprinter
Nissan
Ram
Rivian Fleet – Vans
Subaru
Tesla

Reviews (5,274)

My Experience

Very good job.

Likely to Recommend

Repair Quality

The work looks great. Hope it stays that way.

Customer Service

Returned Clean

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My Experience

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Absolutely never! I should have gone to my normal repair place but this place promised me a quicker turn around time, was closer to my house, and had a Geico adjuster on site so it SEVEN more convenient.

Repair Quality

Customer Service

Absolutely the worst customer service I have ever received. I don't even know where to start. I brought my car there because they had a Geico rep there. What a mistake! They told me originally it would be ready Monday or Tuesday. Then they called me and said Tuesday and Wednesday the absolute latest but to still call Monday. I keep getting automagic texts from them with status updates that didn't match what was really going on. The woman I called said it happens all the time. Anyway on Monday they said it would be ready by the end of Tuesday so I called Tuesday to verify and got some guy who said everyone was out to lunch but my car wasn't ready and wouldn't be until Wednesday. I told him it would be difficult for me to get there Wednesday due to work. He said it wasn't his problem and after 24 hours they're not responsible for what happens to the car. I get a voicemail Tuesday night saying its ready so I call to ask what's going on. The person who answered said it wasn't ready. I explain to her I couldn't get there until a little after 5 on Wednesday and she said they closed at 5 exactly. I tried to explain but she didn't care. I didn't hear from them at all on Wednesday. They call me Thursday at 10am. I miss the call so I call them back. When I call them back they didn't know anything about my car because it was mis-filed and they couldn't find anything about it. Finally they find the information after a few minutes of telling me I was giving them the wrong name meanwhile it's the same name I've been using all week to check the status. The woman then tells me it's been ready for two days. I tell her this whole story and she says she doesn't know anything but they're closing early so I have two hours to get there because they're closing at 12 noon. I was at work so I couldn't. I finally get there Friday morning to get the car and the cherry on top of this entire disaster was my car was completely drained of gas to the point that when I pulled off the lot my gas light was flashing saying I only had a few miles until empty. I took a picture of this with my phone because the Geico rep documented that when I turned over my car to them there was still at least one quarter of a tank! Did they go joy riding in the car after it was fixed? It wouldn't surprise me at this point.

Returned Clean

My Experience

Very professional shop from Stella to Don and Randy They not only did a great repair job but we're also concerned that Geico and Enterprise treated me with the same courtesies that they did

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Repair Quality

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Excellent

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I will and would but I hope I don't have to.

Repair Quality

Outstanding

Customer Service

Friendly and helpful

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Repair Quality

My truck never looked so good!

Customer Service

Everyone treated me very nice!

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My Experience

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Repair Quality

Great service

Customer Service

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My Experience

Everyone was very professional and extremely nice. Would definitely recommend to friends and family.

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Repair Quality

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Returned Clean

My Experience

From the moment I Walked in and met with Joe the geico rep throughout the enterprise car rental was pretty quick even though it was very busy the day I dropped off my car. The update texts until my pickup date provided excellent service! Definitely recommend your facility!

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My Experience