Key Collision of Portland, LLC.
In operation 17 years, 6 years at this location.
Key Collision is a member of the Key Auto Group. We are a team of 11 Collision Centers. Our goal is to give every customer and employee an exceptional experience. We try to assist the customer in the repair process to make it as seamless and as minimally disruptive as possible to the customers everyday life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
We were told that our vehicle would be ready on a Thursday, and then received a call that it would be Friday. Friday came and went, and now it’s estimated to be finished maybe today or tomorrow, due to a change in ownership of the company. It feels like other customers were prioritized over us! Communication could be a lot better.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent work and the staff were easy to work with. Very pleasant. I was also very pleased with the time that it took to get completed. Thank you very much for all your help
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
They were very professional, answered questions quickly, and responded quickly to phone calls. Despite their efficiency, the place has a relaxed, feel to it. Friendly folks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 3.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
I had to look closely to make sure the repaired part was as metallic looking as the rest of the body. almost-i had to say good enough. Also, I would have expected a car wash in and out as a courtesy and it was a disappointment. I was happy that they agreed to keep the car until I could return from away.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quick and easy service. Friendly workers. Smooth order and payment
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the staff’s extra efforts to complete my van repair as quickly as possible and with high quality. Thanks!
My Experience - 0.0/5.0 -
Did not react properly to my need to have the car ready more promptly.
My Experience - 5.0/5.0 -
The team at Key Collision of Portland was great. They made the rental experience easier than I have ever had with auto repair and were totally on top of updates and timelines.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
This was my second experience with your service. The work done was excellent. I’ll recommend you to my friends in need of collision repair
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Satisfied with everything but the week delay
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great experience. Easy process. The work on the car looked amazing
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Same feedback - great service on both ends, consistent communication about the status.
Repair Quality - 5.0/5.0 -
Easy drop-off and pick-up - very friendly, and local Hertz rental was easy to facilitate.
Customer Service - 5.0/5.0 -
Everyone I interacted with was friendly and knowledgeable.