Key Collision of Portland, LLC.

4.7 (1,662reviews)
93%
1109 Forest Ave.,  Portland,  ME  04103
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Shop AssistantSparkles

In operation 17 years, 6 years at this location.

Key Collision is a member of the Key Auto Group. We are a team of 11 Collision Centers. Our goal is to give every customer and employee an exceptional experience. We try to assist the customer in the repair process to make it as seamless and as minimally disruptive as possible to the customers everyday life.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,662)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering high-quality repairs, with many noting their vehicles looked brand new upon return. Communication stands out as a major strength, with text and email updates keeping customers well-informed throughout the repair process. Timeliness is frequently highlighted, with numerous customers pleasantly surprised to receive their vehicles ahead of schedule. Customers also appreciate the seamless coordination with insurance companies and rental car providers. Some customers noted areas for improvement, including occasional delays in completion dates, isolated instances of incomplete repairs, and requests for more detailed progress updates beyond general status indicators.
AI-Generated from reviews written in the last 12 months
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"... impressed with the quality of work as well as the impeccable communication and transparency!! Absolutely top notch customer service and I will definitely be recommending ..." Read more
"... which also was a nice surprise. I will just add that they exceeded any expectations that I had walking in and I will not hesitate choosing them again in the ..." Read more
"Phenomenal work. Excellent customer service. Fast turnaround. Could not be happier!"
"... and Im very happy with the work that was done. The repairs were completed with great quality, and my car looks and drives perfectly again. Thank you to the team ..." Read more
"The car was there 88 days and not only was the work sub-par but the communication was terrible!"
"I was kept up to date on the progress of repairs, my truck was finished ahead of schedule, the work looks top notch. I am extremely satisfied with my experience. ..." Read more
"... and timely matter. I dropped off my car on Monday, expected to get it back on Friday, but I actually got it back a day early! I highly recommend key collision! I ..." Read more
"... Key is amazing! Kept me updated on progress, and had my car done two days ahead of schedule. On top of that, it came back cleaner than I left it : Friendly staff. ..." Read more
"... 8125 received text that car not ready until 8425; extra 3 nights in Portland area on extended vacation costs $1000+; due back in Texas by 73125; I was informed by Key ..." Read more
"... are excellent. The customer was so wonderful and they had my car ready for me much faster than I expected. I highly recommend them!" Read more
"They communicated every step of the way keeping me up to date on all progress with my vehicle. The car was done ..." Read more
"... with visible gaps near the headlights. Additionally, communication needs serious improvement. If a customer raises a concern, timely follow-up is essential. I was told ..." Read more
"... over body damage. The moment I dropped it off I was kept aware of the status and was promptly notified with changesdelays and insurance status. Would recommend ..." Read more

My Experience

Efficient

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They were very professional, answered questions quickly, and responded quickly to phone calls. Despite their efficiency, the place has a relaxed, feel to it. Friendly folks.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

I had to look closely to make sure the repaired part was as metallic looking as the rest of the body. almost-i had to say good enough. Also, I would have expected a car wash in and out as a courtesy and it was a disappointment. I was happy that they agreed to keep the car until I could return from away.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quick and easy service. Friendly workers. Smooth order and payment

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the staff’s extra efforts to complete my van repair as quickly as possible and with high quality. Thanks!

My Experience

Did not react properly to my need to have the car ready more promptly.

My Experience

My Experience

The team at Key Collision of Portland was great. They made the rental experience easier than I have ever had with auto repair and were totally on top of updates and timelines.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This was my second experience with your service. The work done was excellent. I’ll recommend you to my friends in need of collision repair

Likely to Recommend

Repair Quality

Satisfied with everything but the week delay

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Great experience. Easy process. The work on the car looked amazing

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Same feedback - great service on both ends, consistent communication about the status.

Repair Quality

Easy drop-off and pick-up - very friendly, and local Hertz rental was easy to facilitate.

Customer Service

Everyone I interacted with was friendly and knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

I found the staff at Key Collison to be helpful, friendly, and professional. The service was prompt and very well done. Dennis kept in touch daily via text and my vehicle was repaired within the promised time. I would highly recommend Key Collision.

Likely to Recommend

I would definitely recommend Key Collison to anyone who has a need for a great body shop.

Repair Quality

I am very satisfied with the repairs and the great service. I would highly recommend Key Collison to others.

Customer Service

The service was great. I liked the progress text messages. Dennis was very helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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