Key Collision of Portland, LLC.
In operation 17 years, 6 years at this location.
Key Collision is a member of the Key Auto Group. We are a team of 11 Collision Centers. Our goal is to give every customer and employee an exceptional experience. We try to assist the customer in the repair process to make it as seamless and as minimally disruptive as possible to the customers everyday life.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Quick estimate process. Scheduling was easy and I appreciated the text updates as the vehicle moved through the work until completion. Hoping to not need future services but if I do, certainly would return to Key and /or recommend to friends.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great communication
Customer Service - 5.0/5.0 -
Updates helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was handing this for my sister - kind of came in in the middle - and everyone I spoke with was helpful, informative and easy to work with. I was kept well informed throughout the process.
Customer Service - 5.0/5.0 -
See previous comments
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very good job 👏 u guys fixed my car 🚗 excellent
My Experience - 5.0/5.0 -
Car came back after a fender bender and looked good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Got me right in right away and the cat looks brand new in the damage spot
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I give you five stars excellent job!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job, thank you
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was done a head of schedule. Team kept me informed. I noticed something sticky on left side bumper and light. Someone came out to take it off for me. Thank you for all your hard work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The was a glue left on bumper and on back left light. Took care of it for me before I left.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Our car was repainted after some vandalism and looked good as new. Plus, the team was excellent to my family and I.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
I've never been asked for a shop referral.
Repair Quality - 5.0/5.0 -
It looks great.
Customer Service - 5.0/5.0 -
They kept in communication throughout.
My Experience - 5.0/5.0 -
Absolutely the smoothest a car repair can go when concerning an insurance claim over body damage. The moment I dropped it off I was kept aware of the status and was promptly notified with changes/delays and insurance status. Would recommend to anyone and everyone, all the guys in there are super friendly and knowledgeable.
Likely to Recommend - 2.0/5.0
Repair Quality - 2.5/5.0 -
Mentioned this to Progressive, confused w/ use of Progressive's preferred network of repair shops (vs. typical work done at dealership), hours of operation (limited), communication (different person each time, via text, linked to website - this was fine), estimate changed, I guess to be expected, not really communicated, but that's for insurance, I just paid my deductible.
Customer Service - 2.5/5.0 -
Prior comments
Returned Clean
My Experience - 5.0/5.0 -
Great communicators about change in completion date.