Key Collision of Salem LLC

4.8 (4,154reviews)

96%

(603) 458-2542

12 Hampshire Road, Salem, NH 03079

96%

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12 Hampshire Road
Salem, NH 03079

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Get an AI powered repair cost prediction

Instant Estimate

About Key Collision of Salem LLC

See Photos

12 Hampshire Road
Salem, NH 03079

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

In operation 16 years, 12 years at this location.

Our mission is to provide an exceptional experience to our customers and employees.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Debit Card

Languages

Spanish

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (4,154)

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Newest
Rating

3,805 Customers Rated

5 Stars

76.9% Complete

(3193)
4 Stars

8.3% Complete

(345)
3 Stars

2% Complete

(85)
2 Stars

1.6% Complete

(67)
1 Star

0.4% Complete

(17)
< 1 Star

2.4% Complete

(98)

Customers say

Overall Customer Satisfaction

Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and email updates that kept them informed throughout every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was also a strong point, with several customers receiving their vehicles ahead of schedule. The professionalism, friendliness, and helpfulness of the staff received high marks, and the added touch of interior and exterior cleaning upon vehicle return was a pleasant surprise for many. A few customers noted areas for improvement directly from their experiences, including requests for more proactive communication when delays occurred, clearer timelines or estimated completion dates, and more thorough quality checks before vehicle return.

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Service Quality
Communication

"... all insurance , rental car ,return of rental, and the body work done to car, it looked like i just drove it off car lot new they keep you well informed of every step . I highly ..." Read more

"... professional. The craftsmanship is second to none. The quality of the repairs exceeded my expectations and shows a high level of attention to detail. The ..." Read more

"... technicians over at key collision in Salem did a superb job focusing on the detail of the work and ensuring the car was restored to its best condition. The exterior looks and is ..." Read more

"The body work Key did on my vehicle looks great, you would never know it was in an accident."

"... friendly and my updated on the progress on my vehicle. Did a great job. Would recommend them to my friends." Read more

"... updates throughout the process was quite impressive. We always knew exactly where our car was in the repair process." Read more

"The level of customer service and frequent communication of progress surpassed any I've ever experience in the past."

"... chance. Its one thing that work took so long, but their communication and owning their mistakes has been pathetic." Read more

"the communication could have been much clearer. I wasnt informed at any point during the month that ..." Read more

"Very friendly and professional. I got consistent updated that put my mind at ease. The work completed is flawless. Very great people ..." Read more

Service Quality
Communication

Service Quality
Communication