Key Collision of Salem LLC
12 Hampshire Road,
Salem,
NH
03079
USA
In operation 16 years, 12 years at this location.
Our mission is to provide an exceptional experience to our customers and employees.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
Languages
- Spanish
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting the frequent text and email updates that kept them informed throughout every stage of the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new or better than before the accident. Timeliness was also a strong point, with several customers receiving their vehicles ahead of schedule. The professionalism, friendliness, and helpfulness of the staff received high marks, and the added touch of interior and exterior cleaning upon vehicle return was a pleasant surprise for many. A few customers noted areas for improvement directly from their experiences, including requests for more proactive communication when delays occurred, clearer timelines or estimated completion dates, and more thorough quality checks before vehicle return.
Select to learn more
Service Quality
"... all insurance , rental car ,return of rental, and the body work done to car, it looked like i just drove it off car lot new they keep you well informed of every step . I highly ..."
Read more
"... professional. The craftsmanship is second to none. The quality of the repairs exceeded my expectations and shows a high level of attention to detail. The ..."
Read more
"... technicians over at key collision in Salem did a superb job focusing on the detail of the work and ensuring the car was restored to its best condition. The exterior looks and is ..."
Read more
"The body work Key did on my vehicle looks great, you would never know it was in an accident."
"... friendly and my updated on the progress on my vehicle. Did a great job. Would recommend them to my friends."
Read more
"... updates throughout the process was quite impressive. We always knew exactly where our car was in the repair process."
Read more
"The level of customer service and frequent communication of progress surpassed any I've ever experience in the past."
"... chance. Its one thing that work took so long, but their communication and owning their mistakes has been pathetic."
Read more
"the communication could have been much clearer. I wasnt informed at any point during the month that ..."
Read more
"Very friendly and professional. I got consistent updated that put my mind at ease. The work completed is flawless. Very great people ..."
Read more
Carol
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Corey
(Chevrolet owner)
reviewed 8/27/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Mazda owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0 -
Great service personnel. Updates via text are excellent. Highlyvrecommend I will use key Salem if ever need again
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service personnel. Updates are excellent. And high quality work. I will use again if ever needed.
Noemi
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Vanezza
(BMW owner)
reviewed 8/24/26
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0
Returned Clean
Anonymous
(Chevrolet owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Candace
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Phenomenal customer service at all levels.
Returned Clean
Michaela
(Kia owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeanne
(Subaru owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Jeep owner)
reviewed 8/20/26
My Experience - 5.0/5.0 -
Tim and the rest of the team handled things very professionally, and I am very pleased with the quality of the work. They took on an additional work order for me, outside of my insurance policy claim, and did the work at the same time, which was very convenient for me. Kudos to the whole team.
Likely to Recommend - 5.0/5.0 -
My friends already go to Key Collision for their own vehicle body work.
Repair Quality - 5.0/5.0 -
The resulting work leaves my Jeep looking even better than before I messed it up.
Customer Service - 5.0/5.0 -
Tim and the rest of the team accommodated my own side work order in addition to the insurance policy claim work, so that we could get everything done in the same time that I had the rental. Very good service.
Lori
(Honda owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Vincent
(Volvo owner)
reviewed 8/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Everthing is fine
Repair Quality - 5.0/5.0 -
The work is well done.I am so happy thank you
Customer Service - 5.0/5.0
Kate
(GMC owner)
reviewed 8/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Castro
(Subaru owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Gretchen
(Toyota owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Organized office. Timely updates. Excellent work. And very nice office staff.
Customer Service - 5.0/5.0
Returned Clean
Sharon
(Toyota owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Pamela
(Chevrolet owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great Service all around and super hospitable staff - thank You!
Customer Service - 5.0/5.0
Returned Clean
Thomas
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Donna
(BMW owner)
reviewed 8/14/26