Key Collision of Salem LLC
In operation 16 years, 12 years at this location.
Our mission is to provide an exceptional experience to our customers and employees.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept me up to date on the while process feom beginning to finish
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From Caitlyn to the man looking at the damage to the update to Tim and everyone else, helpful kind, polite and respectful!
My Experience - 5.0/5.0 -
The team was polite, efficient, available for questions, and texted daily an update of progress on my car. Quality of work is remarkable! Thank you !
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
No comment
Repair Quality - 4.0/5.0 -
The quality is fine it’s the amount of time it took to repair.
Customer Service - 0.5/5.0 -
After over 2 weeks of having the car for a dented rear door, I got a text update saying it was in the reassembly process. After a day and a half I called the to see where it was in the process and how much longer it would be. The gentleman I spoke to said it should be done within the next day or so. I then asked is there a reason that it has taken over 2 weeks to fix the door to which he replied “nope”. How rude and unprofessional!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Another job well done
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The status E-Mail/Text updates were really a day later than when I had called and received it a day later.
My Experience - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
You have Tim as a dedicated, very good employee.
Customer Service - 4.0/5.0 -
The girl working at the front desk does not know how to discuss with the customer.
Likely to Recommend - 5.0/5.0 -
I am already spreading your name.
Repair Quality - 5.0/5.0 -
Everything worked very well. Thank you!
Customer Service - 5.0/5.0 -
They were very helpful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The team constantly communicated the status of my vehicle which I appreciated.
Customer Service - 5.0/5.0 -
The team was very knowledgeable and answered all of my questions
Returned Clean
Likely to Recommend - 5.0/5.0 -
I've already recommended to many of my family and friends what a great experience I've had. Right down to my car started and cooling off for me in the heat when I arrived for puck up with a cold glass of water to enjoy while completing paperwork.
Repair Quality - 5.0/5.0 -
The level of customer service and frequent communication of progress surpassed any I've ever experience in the past.
Customer Service - 5.0/5.0 -
Outstanding customer service from communication with my insurance company on my claim to coordinating my rental. Made my experience seamless.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I haven’t actually seen it yet. My son picked it up so I’ll have to reserve that.
Customer Service - 4.5/5.0 -
One time the girl was very friendly the first time she was pretty friendly
Returned Clean
My Experience - 5.0/5.0 -
Coming from a man who was in the service side of the new car business, I can say hands down best body shop ever! They run their operation more like a doctor's office then what you would think of as an auto body shop! Thank you folks for your regular communications and excellent work!
Likely to Recommend - 5.0/5.0 -
I was in the car business three separate times new cars used cars etc over my 50-year career.... This is hands down the best body shop organization I've ever dealt with!
Repair Quality - 5.0/5.0 -
Timely and very efficient!
Customer Service - 5.0/5.0 -
Continuous communication without actually bothering me they communicated me a text it was awesome!
Returned Clean
My Experience - 5.0/5.0 -
Perfect