Knight Street Auto, Inc.

4.9 (711reviews)
100%
26 Knight St,  Norwalk,  CT  06851

In operation 36 years.

Knight street auto is a family owned and operated repair business since 1990.At knight street auto we treat every car as if it was our own. All our technicians are i-car certified. Our goal is to give superior customer service and quality

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (711)

Customers say
Overall Customer Satisfaction
Customers consistently express high satisfaction with Knight Street Auto, praising the exceptional quality of repairs, with many noting their vehicles looked brand new or better than before. The shop receives strong commendations for outstanding customer service, with staff described as professional, honest, knowledgeable, and genuinely caring. Communication is a standout strength, as customers frequently highlight being kept informed throughout the repair process via calls and texts. While a few customers noted delays in completion, these were largely attributed to weather conditions, parts availability, or hidden damage rather than shop performance, and customers appreciated being proactively updated during such delays. Several customers also valued the shop going above and beyond, including assistance with insurance claims, rental car arrangements, and complimentary touch-ups. The overwhelming majority express intent to return and enthusiastically recommend the shop to family and friends.
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"... service. My car was repaired at their body shop, and the results were impeccable. The quality of the work exceeded my expectations — my vehicle looks like new again. You can truly ..." Read more
"Knight street auto went above and beyond with the repairs! Also the mechanics were very honest and gave me good advice on my vehicle as opposed ..." Read more
"Absolutely perfect and the wonderful service . Finished in a very timely manner."
"I am 100% satisfied with the repairs. Everything looks and feels like how it was in the beginning and I am so grateful for all the work put into my ..." Read more
"From start to finish, the work was meticulous and thorough."
"I was fully informed of progress and all additional work required at every step of the way"
"Excellent communication, always explained everything to me, a pleasure to deal with"
"... local shop I can return to that I trust. Overall great communication, timely, repairs done perfectly, and so honest!" Read more
"They said they would call and I ended up having to call them."

My Experience

Jimmy was amazing I was communicated at all times and informed step by step by phone calls and text messages about the process Thank you

My Experience

The repairs look great and I'm very satisfied with the repairs done with my car. Thank you. I'll definitely be back if any other work is needed.

Likely to Recommend

Repair Quality

Bumper looks great and sleak. Thank you!!

Customer Service

Very knowledgeable and customer service was great.

My Experience

Excellent work Jimmy explains everything kept me up to date the entire time they had my car

My Experience

Great service and communication by Knight St Auto! Highly recommend.

My Experience

availability to answer all my questions and address any doubts

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Jimmy and crew were professional and helpful. They did a GREAT JOB

Customer Service

Excellent job guys. Very professional. Jimmy and crew… my hats off to you.

My Experience

Excellent work done and great communication. 100% recommend

My Experience

My Experience

They did an excellent job and have no complaints. I would highly recommend using them again.

Likely to Recommend

Repair Quality

Customer Service

My Experience

The repair took longer than expected through no fault of Knight Street. I was kept fully informed all along the way. In addition, I know that Jimmy was an advocate for me with the insurance company. Looks like a quality job and everyone went above and beyond. Great team. Great experience.

Likely to Recommend

I rate it at 10, only because there’s not an 11

Repair Quality

Jim and team are totally customer focused. There were delays through no fault of Knight Street and Jim advocated for me with the insurance company and suppliers to get the right parts to do the job properly; totally satisfied… They went above and beyond.

Customer Service

Likely to Recommend

Definitely I will recommend knight street to my family and friends.

Repair Quality

Very satisfied

Customer Service

Likely to Recommend

Repair Quality

They did a wonderful job on my car and kept me informed every step of the way.

Customer Service

Likely to Recommend

Repair Quality

The shop kept me updated throughout the process.

Customer Service

Jimmy was great in explaining me the entire process.

My Experience

The best super amazing 100 percent quality work great communication thank you

My Experience

Likely to Recommend

Repair Quality

Knight Street Auto Body did a good job on my car . I am satisfied on what they did.

Customer Service

My Experience

Wonderful customer relations and personal attention. The car looks great and was washed and vacuumed before it was returned to us. Would recommend this shop with enthusiasm.

Likely to Recommend

Repair Quality

Jimmy and his team returned my car looking better than ever!! I was always kept informed about the parts and progress. Thank you!

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

I had a wonderful experience. The car looks great and the customer service was the best I’ve ever gotten. Thank you!

Customer Service

Absolutely fantastic.

Likely to Recommend

Repair Quality

The service was fantastic!

Customer Service