Knox Auto LLC
In operation 9 years.
Mount Vernon GM Center, formally DeCosky GM Center, is devoted to each and everyone of our customers. We strive to provide an excellent experience before, during and after your vehicle repair. While we work diligently to get your vehicle back on the road in a timely matter, your safety is our top priority. We are thorough with our work and even have an onsite Service Center to properly diagnose your vehicle's needs. Though the name and owners are new to our facility, we are staffed with fully experienced and well versed employees ready to assist you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0 -
The only concern I have is: I had a wax scent dispenser secured to my dashboard and someone knocked it off all over my car seat and stained my seat. This was not reported to me. I noticed it when I went to get in my car after picking it up. I had a seat cover on my seat when the car was picked up after the accident and someone removed it.
Customer Service - 3.0/5.0 -
Not reporting damage caused during the repair
My Experience - 5.0/5.0 -
They did a fantastic job! Looks amazing!
Likely to Recommend - 5.0/5.0 -
Aboustely
Repair Quality - 5.0/5.0 -
My van looks amazing would recommend them to any one that wants a job well done
Customer Service - 5.0/5.0 -
Van looks amazing
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repair was excellent. I especially appreciated that manufacturer parts were used. Work was completed on time. Car was beautifully clean when returned. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was fixed on time. The work was outstanding. Overall it was an excellent experience.
Customer Service - 5.0/5.0 -
There was a small issue to work out with the insurance company and the people at Mount Vernon GM collision took care of it. The work was finished when they said it would be. Everything was done professionally.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks very good
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks amazing!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Likely
Repair Quality - 5.0/5.0 -
The service was excellent
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
The work was great, the customer service was great, the communication was below par and the location of the shop was about 40 minutes from me, making it less ideal to get work completed. They were the direct repair shop with the insurance company and I had already tried to get into 3 other shops with no luck. The distance would be the main reason I would find it difficult to return to the shop. The work was fantastic.
Repair Quality - 5.0/5.0 -
The completed work was beautifully done.
Customer Service - 5.0/5.0 -
They were always pleasant and understanding with each interaction. Anything that was wrong, they worked to correct timely.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the body work on my car. It looks brand new! Also Tim was very informative by calling to let me know the progress in my car.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It was a challenge to get parts for a Lexus. I give Decoskys a lot of credit. They way they handled things for me.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Parts are everyone's problems so no fault of the Body Shop ! Let's blame Fauchi the bozo that shut everything down for 1½ years. And gave us all a parts backlog. And the Democrates that thought he could do no wrong. Once all the parts showed up the team at the body shop got right to it. All the panels align haven't been under the hood but the exterior repairs are GREAT ! Never knew how much I missed it until I got it back. The 2011 Subaru will be a garage Queen again rough out only when needed. Driven every 2 weeks or so. Had 17500 miles but now closing in on 19xxx. I would recommend them for auto collision repairs , just remember sourcing the materials needed can be a waiting game these days.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had a great experience with you guys, Even if the rear bumper needed adjustment after being finished. Everything was handled very professionally and in a timely manner.