Knox Auto LLC
In operation 9 years.
Mount Vernon GM Center, formally DeCosky GM Center, is devoted to each and everyone of our customers. We strive to provide an excellent experience before, during and after your vehicle repair. While we work diligently to get your vehicle back on the road in a timely matter, your safety is our top priority. We are thorough with our work and even have an onsite Service Center to properly diagnose your vehicle's needs. Though the name and owners are new to our facility, we are staffed with fully experienced and well versed employees ready to assist you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
My mirror and rear wiper no longer work as they did beforehand
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good customer service, and will tell folks if they need any bodywork done, this is the place!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tim was a complete professional and customer service oriented. His quote was accurate and the time to complete the job was also met. We were kept informed during the repairs process. In addition the car was completely detailed and spotless when we arrived to pick up the car. We would highly recommend Mount Vernon GM Collision and will use in the future if needed. Thanks again
Likely to Recommend - 5.0/5.0 -
Absolutely Already have recommended
Repair Quality - 5.0/5.0 -
Amazing customer service. Tim was great. Car completed on time within quote and returned detailed. Car like new. Highly recommend
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We received great customer service and the price was the best of the estimates we collected. Tim was really professional and considerate of the distance from the shop when it came to appointments. Again, the best value, beautiful results, and a great group of people work there.
Customer Service - 5.0/5.0 -
The customer service was everything it should be. Tim was even helpful in understanding the rental agreement with the rental company and provided information to help us avoid being charged for additional days.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job. You would never know that my car had been hit
Customer Service - 5.0/5.0 -
I appreciate that Tim was careful to accept parts that were in decent shape.
Returned Clean
My Experience - 5.0/5.0 -
thanks to Tim and Brandon. very nice people
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I understand things happen but your office is so busy that I was not kept up to date on my car. Instead of 5 days, it was 10. I was called about it not being ready and was told to come 4 days later. I went and still was not done. Picked up car next day. Need more communication
Customer Service - 4.5/5.0 -
poor communication, office too busy to keep up with business, took 10 days instead of 5 as was quoted. Good work on car. office personel was nice and apologetic
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great working with you guys
Customer Service - 5.0/5.0 -
Communicates well he explained everything to me and followed up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
They did a great job of keeping me informed on the progress and my car looked great when I picked it up.
Customer Service - 4.5/5.0 -
Very satisfied with communication and no surprises
My Experience - 5.0/5.0 -
Looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
First off I don’t need contacted. To start off with when speaking with staff they were nothing but respectful. However it became very inconvenient when I had to go back 3 times over and over again saying that the car was not repaired to the desired standard. Communication was very good in the beginning, then after the car was kept because of incorrect repair, all communication stopped from there. Even calling the office multiple times I could not get though to anyone to know the status in my car. Afterwards when I went to go see if the problem was fixed I was told that was not part of the area they repaired when I had proof of the damage before hand being right in the same area. Finally having to bring in another person to get involved to finally get the car fixed correctly. Even after picking up the car after a month !! When I was only told the repair should have taken a week, the car still has buffing marking in the paint that I will have to get fixed and some paint flaws! I will not be coming back for any future fixes. Nor recommend this body shop to anyone ! Sadly I’ve had the same experience with the dealership as well!
Likely to Recommend - 0.5/5.0 -
Absolutely not
Repair Quality - 0.5/5.0 -
Went back many times over and over again there was dents in the car that weren’t even there before the repair but magically appeared. The was horrible orange peal on the pain job. It looked very rushed and sloppily done. Then after going back a second time the only problem that was fixed was the orange peal in the paint. After many many times of telling the company to fix it the correct way the final time I go to pick up my car, there’s huge swirls in the paint. Finally I decided I’ll ask it elsewhere to have the paint job fixed I was just tired of leaving my car at a place where who knows what else could go wrong.
Customer Service - 0.5/5.0 -
Gentlemen was nice but very hard tog eat ahold of, when called the office and left voice mail I got no return call back. In fact the company kept contacting my parents? When they have my number and the car is in my name and I am in fact an adult. The repair updates stoped after the repair was done in correctly. In fact I had to contact the service manager of a different deparnemt in order to figure out updated on my car in the collision center !
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looked nice when it was picked up.
Customer Service - 5.0/5.0 -
Problems taken care of.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
There were some bumps in the road but you guys made it right
Customer Service - 5.0/5.0 -
So helpful and kind
Returned Clean
My Experience - 5.0/5.0 -
You guys did a great job on it. I appreciate it. Thank you so very much. Match the caller pretty good too. Thank you