Knox Auto LLC
In operation 9 years.
Mount Vernon GM Center, formally DeCosky GM Center, is devoted to each and everyone of our customers. We strive to provide an excellent experience before, during and after your vehicle repair. While we work diligently to get your vehicle back on the road in a timely matter, your safety is our top priority. We are thorough with our work and even have an onsite Service Center to properly diagnose your vehicle's needs. Though the name and owners are new to our facility, we are staffed with fully experienced and well versed employees ready to assist you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Absolutely would not recommend anyone go here for bodywork unless you fire the manager in the body shop
Repair Quality - 0.5/5.0 -
This was the worst service I’ve ever gotten from a company. It was so bad that I had to take my car to a different body shop and insurance had to pay another body shop to fix my car after insurance had already paid this body shop. The manager is probably the worst manager I have ever dealt with in any business establishment. There was zero communication the bumper they ordered for my car was there for almost before I heard anything. They never called me with any updates. I always had to call them and they would always just say they’ll call me back but never did. I would not recommend this body shop to anyone. The manager is very unprofessional and is very rude and just wants to talk down to people.
Customer Service - 0.5/5.0 -
This was absolutely the worst experience I’ve ever had with a body shop. I would not recommend this body shop to a single person. The manager is rude and just tries to talk down to people. The manager is very unprofessional, and they have a serious lack of communication if I needed any info on what was going on with my car, I had to call them. I was never given updates. They ordered a bumper for my car and it sat in their shop for almost a month before I called them and asked if there was an update and he said I’ll call you back And never called me back so I had to call back the following week and then he said oh yeah it’s been here. It’s painted so so I asked him why wasn’t I given any updates and he said he is too busy to call me. When my car was finally taken in for bodywork, they put a bumper on that didn’t fit and then was rude to me about it saying that oh the car has other damage on it. It will be fine. The work was so bad that I had to take it to another body shop to get it fixed
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 1.5/5.0 -
It wasn’t fixed
Customer Service - 4.5/5.0 -
Nice
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
My Subaru looks better than ever and drives well. Thanks for a job well done. But here’s to not having to use you guys again for a while(both repairs)were deer related issues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
My rating is due to the length of time it took to not only get my car into the shop but the length of time it took for my car to be completely finished and ready for pick up.
Repair Quality - 5.0/5.0 -
The quality of repair was great
Customer Service - 5.0/5.0 -
Great customer service! Able to email me when I explained I couldn't answer phone calls at work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a fantastic job, completely satisfied with their work!
Customer Service - 5.0/5.0 -
They were quite friendly and kept us updated on the progress of repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Friendly, professional and helpful when I returned for a minor issue. Fixed it immediately and I was on my way.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and communication
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very happy with the service from drop off to pick up.
Customer Service - 5.0/5.0 -
Customer service was great.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you all so much for all your help getting my car back to the way it was before my accident. You all are so nice and kind.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
Car looks great but there is some dirt under the paint , and few sanding marks in the door jam. Tape line in the door jam is quite noticeable too.
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Truck looks great. Only bad thing is the parking lot for pick up and drop off is under a power line so birds helped themselves before I could pick it up.
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
The communication with the repair was less than ideal. I had to follow up myself after dates were missed with the repair. Also had to bring the vehicle back in after issues were found on initial drive home
Customer Service - 2.0/5.0 -
Needed better communication when issues with the repair came up.