Knox Auto LLC
In operation 9 years.
Mount Vernon GM Center, formally DeCosky GM Center, is devoted to each and everyone of our customers. We strive to provide an excellent experience before, during and after your vehicle repair. While we work diligently to get your vehicle back on the road in a timely matter, your safety is our top priority. We are thorough with our work and even have an onsite Service Center to properly diagnose your vehicle's needs. Though the name and owners are new to our facility, we are staffed with fully experienced and well versed employees ready to assist you.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with the quality of work completed on my vehicle. The repairs were done professionally and on time. I appreciate the attention to detail and excellent service provided. Thank you for your hard work.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was excellent, and the level of care we received for our car repair was outstanding!
Customer Service - 5.0/5.0 -
Excellent customer care!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I have small debts in my brand new bumper and my check engine light is on now because they put the wrong grill in it that has a camara, the old one did not have a camera in it. When asked about the light all they did was reset it so the next time I turned the car on it was back on and has been one ever since. When asked what the code said was told older vehicles just do that sometimes and also was told the bumper came in with dents in it. Totally unsatisfied with everything
Customer Service - 0.5/5.0
Likely to Recommend - 0.5/5.0 -
With everything said would you want them to work on your vehicle?
Repair Quality - 1.0/5.0 -
Why do I have to be the quality inspector? I do not sign papers and pay my bill till I have seen the repair. -Why do you show me a repair that is dirty and I have to wipe it off so I can see the paint that was touch when it was still wet and where there was dirt in the paint. Then where someone tried to buff the dirt out and went down to the plastic. That was just in one place and I was asked to accept that, really? -The supervisors and Managers do not inspect the work before presenting it to the customers? -Why doesn't all the hardware get put back on and get put back on correctly? -When I start asking questions why does the Manager start walking around my vehicle and pointing out issues he said he has found on my vehicle? The problem was with the bumper not the rest of the vehicle. Maybe if he put his time into inspecting the bumper instead I would not have to come back multiple times to do a quality inspection. -Why does the Manager have to lie about things. I was in the shop to see the bumper when it was off and it was being repaired. More than a heat gun was used on it!!!! -And there is more.
Customer Service - 1.0/5.0 -
I already wrote a book once.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the great repair job!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Not everything was perfect with this experience but the personnel were diligent and made every effort to make things right
Repair Quality - 4.5/5.0 -
Still a couple small issues they are addressing for me
Customer Service - 5.0/5.0 -
Very accommodating and determined to fix everything properly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair looks great! My car was clean and shiny when I picked it up. You always do a wonderful job!!
Likely to Recommend - 5.0/5.0 -
The body shop always does great work!
Repair Quality - 5.0/5.0 -
The work was excellent. My car was so clean and shiny when I picked it up.
Customer Service - 5.0/5.0 -
Very friendly and helpful
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Still waiting to go back in to get 1 last piece put on that I noticed was missing. Tim said he would reach out to me.
Customer Service - 4.0/5.0 -
Waiting to hear back from Tim about my last piece that needs put on.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They answered all my questions and kept me up to date with the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Quality
Repair Quality - 5.0/5.0 -
Very detailed and clean
Customer Service - 5.0/5.0 -
They were very informative on repairs, time and I am happy to have my car in great shape too.
My Experience - 5.0/5.0 -
They were very polite and friendly. They kept me updated as to their progress which I thought was very impressive. My car was done when they said it would be. They did a fantastic job. I couldn’t be happier
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
GM was friendly and professional. They explained everything they were going to do and kept me informed of their progress which I liked. They finished my car when they had promised. I’m very happy with the work they did
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were extremely helpful in the process of getting my vehicle fixed
Customer Service - 5.0/5.0 -
Tim was helpful with everything with my vehicle
Returned Clean
My Experience - 5.0/5.0 -
Wonderful experience and amazing job!
Likely to Recommend - 1.0/5.0 -
I would have given a higher rating but with the way that I have been treated & still don't have the correct door edge film on the car...
Repair Quality - 2.5/5.0 -
I've hesitated to respond to survey because I'm still waiting for it to be completed - door EDGE FILM. I can tell you that at first I thought it looked great, I saw that there are issues with the paint on rear passenger door. There are 4 distinct spots that they tried to buff but still noticeable. The paint color however seems to be good. I'm hoping that the door edges can be finished soon.
Customer Service - 1.5/5.0 -
I have waited to complete this survey because as of today, I am still waiting to have been supplied with correct door EDGE film. I've been in 2 times & the last time they were purple & Tim put them on & asked what I thought! The next day (9.10.24) I talked to him & gave him the CORRECT parts # for the door edge film from hondaparts.com. I called this Monday & was told not in & then Wednesday was told he wasn't in but he would call me Thursday (9.19.24). I STILL HAVE NOT REC'D A CALL.