Koehne Chevrolet Gmc, Inc.
In operation 17 years, 11 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good
Customer Service - 5.0/5.0 -
Everyone was professional and polite
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0 -
I feel the communication could have been better. There was over 20 days without contact, from the time I had my estimate done until the time they told me they had the parts. And the only reason I knew they had them is because I called - no one called me. I had actually called and left a message to have someone call me back, annd after a week I got no call back. To me that’s not good customer service. I held off on other maintenance work (oil change) because I didn’t know when my car was going to need to be dropped off. Again, I just feel the communication could have been better. Even if you don’t have everything together yet, if it’s been almost a month since someone had an estimate, you should at least make it a point to reach out and let them know what’s going on.
Returned Clean
Likely to Recommend - 1.5/5.0 -
I wish it would’ve gone better
Repair Quality - 1.0/5.0 -
Very minimal fix, the bumper was literally moving bc I had snow on my tire, it didn’t do that before
Customer Service - 2.5/5.0 -
My initial visit, the bigger guy that looked at my car would hardly let me talk about the damage with interrupting with a snarky “we can’t fix that” and “insurance won’t cover that”. Just came off as overall condescending from the get go, probably based off of my appearance and I think he used that image he had of me to not really fix my vehicle because maybe he thought I wouldn’t notice? Idk. It just wasn’t a pleasing experience at all
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
Yeah I would tell a friend
Repair Quality - 5.0/5.0 -
Did a good job fixing my vehicle
Customer Service - 4.0/5.0 -
Did a great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great
Customer Service - 5.0/5.0 -
I’m very pleased with the customer service at Koehne. Always helpful, friendly, and answer all my questions and concerns.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Wonderful work done thank you
Customer Service - 5.0/5.0 -
Friendly
Likely to Recommend - 2.5/5.0 -
They had me drop my car off in a Friday and gave me a loaner but they don’t work on the weekends so it didn’t seem necessary to drop it off on Friday.
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
The bill was confusing. First they said I don’t owe anything because the insurance paid it, then they said I owe $50. Later they said the completed amount which was more than the estimate.
Likely to Recommend - 0.5/5.0 -
Absolutely a 1 if there isn’t they want to do for me after all the issues other than a minimal offering of covering part of my deductible. Whole thing should be covered at the VERY minimum. And this isn’t my first time having Koehne work on, service or use of their collusion dept. but it will be the last .
Repair Quality - 1.0/5.0 -
The car had to be brought several times and by several I mean 5-6 times and there are still parts not available so the car is still not fully repaired. The amount I could write here is beyond pages but I’m sure everyone is well aware of the situation and all of the problems that have gone on and that are on going.
Customer Service - 2.0/5.0 -
I’ll rate this in the middle because I’ve dealt with several different people through the numerous times I have been back and forth. Amy has been pretty good to deal with. Jimmy , terrible, that’s an understatement. Dan Cook though I dealt with him minimal he seemed to be willing to work out the issues and was respectful. Though the work done by the people in collision I feel was not good at all.. In fact I feel it was pretty careless and subpar hence why I had to come back several times.
My Experience - 0.0/5.0 -
There are still a few light scratches in the passenger doors. Also on front passenger door is a little deeper scratch that is definitely noticeable especially after the wash and wax job that was done, which made the truck look brand new! Also I did not get a detailed print out of what was all done to the truck, like how it was listed on the estimate.
Likely to Recommend - 5.0/5.0 -
Customer service is so poor at other shops that I will recommend Koehne for sure
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0 -
I was kept informed regularly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We appreciate everything from scheduling service, working with the insurance company, through the process of getting it done. The work was first quality and we appreciate everything.