Koehne Chevrolet Gmc, Inc.
In operation 17 years, 11 years at this location.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Repair looks great but took several weeks. Did not like the big truck as loaner as replacement for our little car.
Customer Service - 5.0/5.0 -
All very kind and respectful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
With the exception of the original replacement being incorrect I found working with them was very positive. And the repaired damage is still functioning.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
She have been shown stuff on the loaner.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 0.5/5.0 -
While the manager made efforts to make up for the miscommunications by his staff, which I do appreciate, the frustrations and added time the car needed in the shop which was never communicated with me, were too frustrating!
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
My daughter had a rude experience with one male there. The “miscommunications” were frustrating to say the least.
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The chevrolet grill emblem from gold to black was unexpected and no one mentioned. Also, putting a clean shiny part on a dirty truck and not at least washing the truck is subpar, in my estimation.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Even though auto body didn’t know when the car would be done, I thought I should have been contacted with some time frame. I had to reach out and initiate the line of communication.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
If I could put 0 I would because even when you put a review on google they say to reach out to us! Well if you want good customer service you should reach out to the customers!
Repair Quality - 1.0/5.0
Customer Service - 0.5/5.0 -
They have the worst customer service and communication with customers about their repairs! I was told during the estimate what was being put on it and a few things did not get done! They tell you a time line when repairs are going to be done and then I call the day before to see progress and if completion time is still good because I drove past and seen my vehicle outside torn apart. And they say oh no it won’t be done we are waiting on parts. Could have at least called and said it will be a few more days we had to order additional parts. All in all the worst repair shop I have ever had to deal with