Koons Ford Collision of Baltimore
In operation 62 years, 44 years at this location.
At Koons Baltimore Ford Collision Center, we proudly deliver the industry’s best-in-class collision repair service to the greater Baltimore area. As a Mercedes-Benz Elite Certified, Volvo Certified and Ford Certified Collision Center, we believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, service, and quality. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting Baltimore area charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Jeff gave me regular updates concerning the status of the repair which I greatly appreciated. My car looks great and is running smoothly. I appreciate the professionalism and courtesy of everyone I've spoken to. I highly recommend Koons Collision Baltimore for your service needs, they're outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did a beautiful job
Customer Service - 5.0/5.0 -
I went away on vacation and the car was delivered to my house. It was greatly appreciated.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
I’m satisfied
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Thank you for a great job on my vehicle
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
Not worth talking about
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a nice expirience with Koons Collision Baltimore. Greate customer service and communication. They arrange ride from shop to the car rental. I didn't have to make any calls. George kept me update with the progress of work. The work done on my car was very professional and on time. I higly recommend this place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great Job!
My Experience - 5.0/5.0 -
Koons Collision Baltimore did an excellent job in repairing the dents and paint scratches on my Mercedes. I looked very closely after Koons Collision Baltimore finished their work and I cannot see any evidence of the original damage. Special thanks to Chip for his expert estimate and great customer service. I recommend Koons Collision Baltimore to anyone who is in need of a professional and expert repair.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jeff R. made sure to keep me updated on the repairs and any hiccups they may have encountered. It felt like a seamless process from start to finish.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Its a mess!! Over paint all over my truck and scratches on my new windshield!
Customer Service - 3.0/5.0
My Experience - 0.0/5.0 -
My car looks great. The repair job was done excellently., However, the communication between the insurance company and your facility was unacceptable. I’m not sure who is to blame, but it sounds as if a standardized form needs to be created by your company that reflects what is needed after the repairs are done.. It doesn’t make sense that employees have to read each other’s notes to determine what needs to be done and what’ preventing clients from receiving their vehicles.. it sounds like this is an ongoing problem because I received multiple phone calls from your office informing me of the same problem waiting for the insurance company, insurance company says they are getting incomplete information, so the money is not being released. It’s a continuous back-and-forth issue… have a staff meeting and discuss this problem and come up with some resolutions.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Did a spectacular repair
Likely to Recommend - 5.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 5.0/5.0
My Experience - 1.5/5.0 -
The Good: I was very satisfied with the final quality of the repair. Also Doris and Chip went out of their way to help me get a car rental that I felt comfortable driving. The Bad: Before repairs started, Chip estimated that it would be about a 2-week job. In fact it took 40 days! I am not sure what was going on, but I felt like I was being "jerked around" for some reason. So I had mixed feelings about the overall experience.
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0 -
The Good: Chip and especially Dorise went out of their way in assisting me with obtaining a rental car I felt comfortable in driving. This was much appreciated. Dorise deserves a raise. The finished job looks great to me. I am very satisfied with it. The bad: Before the repairs were started, Chip estimated that it would be approximately 2 weeks to complete. In fact my car was in the shop 40 days! During the course of that time I would call to get updates. Chip was courteous in receiving my calls, but often gave me the repairs were near completion. By around the fourth week, I had a strong feeling I was getting the "run around" and I was getting frustrated. So while I am happy with the final result, I was not too happy with the process.