Koons Toyota Collision Annapolis
In operation 27 years.
As the only Toyota Certified Collision Repair Facility in Anne Arundel County, Koons Collision Center of Annapolis, proudly delivers the industry’s best-in-class collision repair service to the greater Annapolis area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, and safety. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting local charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Jade was extremely helpful, keeping me posted throughout the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Staff was pleasant and very. Fast turnaround
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The Prius is Debra’s not her husbands. I also responded with a positive evaluation a few days ago. You have the correct email address but stop addressing William , not his car
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Mike was amazing and very pleasant and helpful.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, thank you Mike, jade. And Taylor
Customer Service - 5.0/5.0 -
awesome
Returned Clean
My Experience - 5.0/5.0 -
Excellent care and service
My Experience - 5.0/5.0 -
Thank you for fixing my vehicle. I love that I was informed every couple of days of the progress of the repairs. The repairs are excellent and the paint looks great. The customer service was outstanding. Thank you again.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy with my repairs & the communication to keep me updated was excellent, Jade was very friendly & helpful!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You did an excellent job repairing and replacing parts. You returned me my SUV in perfect condition and completely clean. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything was worked fine like I hoped
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The ladies in the office on the phone where wonderful. And I was already sure I would like the repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good. And everyone was professional and polite
Customer Service - 5.0/5.0 -
Very caring!
Returned Clean
My Experience - 5.0/5.0 -
The repairs look great.., customer service was excellent! Thank you….
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Jade is such an asset to your team. After a rocky start she took care of literally everything from start to finish. I got my car back today and I’m so pleased with how smooth everything went!
My Experience - 5.0/5.0 -
Replaced/finished front bumper in 2 days. Bumper is looks like new, freshly painted. Staff is good!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very Satisfying being done in 2 days. Car bumper looks brand new
Customer Service - 4.5/5.0 -
Kept in touch as best as possible although system did not update eta on completion.
Returned Clean
My Experience - 5.0/5.0 -
Best body shop ever I will only use you in the future 10 point rating. Jade was wonderful to deal with.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best body shop they kept in touch with me.
Customer Service - 5.0/5.0 -
Jade and other employees were the best to deal with and answered every question
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
So far, I am satisfied. I have not had a chance to have the truck cleaned. I will reevaluate when that is complete.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Door looks good however I do wish you could have contacted me to see if I wanted the other headlight repair so now I have one old and one shiny and new but I may contact you for future work thank you
My Experience - 5.0/5.0 -
Willing to work. Excellent customer service. Answered all my questions and concerns. Car looks like new again. Even washed my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent customer service. Had my car fixed in 2 days.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Outside shops will likely perform the repair faster
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
The repair took 50 days which I believe any reasonable person would agree is significantly too long, however, Mike in collision graciously agreed to my request for a loaner due to the extended repair timeline. Front office staff provides meaningless repair updates and refuse to give estimated timelines.