Koons Toyota Collision Annapolis
In operation 27 years.
As the only Toyota Certified Collision Repair Facility in Anne Arundel County, Koons Collision Center of Annapolis, proudly delivers the industry’s best-in-class collision repair service to the greater Annapolis area. We believe in creating a personal repair experience rooted in a foundation of trusted quality and superior service. Today, every repair is backed by our written lifetime warranty and our core values of integrity, family, and safety. We are proud to be consistently recognized for our exceptional customer service, commitment to enriching the industry, supporting local charities, and training the next generation of skilled auto body technicians.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thank you very much for a job well done
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff there were great. They kept me apprised of the stage of repair and were courteous throughout the process
Customer Service - 5.0/5.0 -
Really nice people that went overboard to accommodate me
Returned Clean
My Experience - 5.0/5.0 -
I was updated on my car and how far along they were
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair took over nine weeks, and the left and right rear quarter panels were also damaged but not repaired. I have already left a msg with the Collision Center.
My Experience - 5.0/5.0 -
Great work and costumer service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work on repairing the damage, great costumer service!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Seems to be fine so far. But we just got the care back from repair so haven’t had much time or opportunity to really evaluate the repair. Service department was very helpful and courteous thru this process
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0
Likely to Recommend - 0.5/5.0 -
I can’t recommend business which spend about three weeks for several scratches and charges almost $2000 for that.sorry
Repair Quality - 4.5/5.0 -
Repair quality is good but repair took more than 3 weeks for small damage. Service could be better and more polite.I satisfied for repair quality but not for time and service. Sorry
Customer Service - 3.0/5.0 -
Quality of repair is good but its took too long time and service could be nicer
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
After picking up my car and spending $8k we found out our antenna is missing and the steering is broken and I cannot get a hold of anyone.
My Experience - 0.0/5.0 -
Too much to type. Service dept said it was a part due to collision. Body ship said it was a different part. It wasn't until a asked for a manager that the party was identified and repaired. Terrible
My Experience - 5.0/5.0 -
Great job, good communication during the process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job. Good communication through the whole process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Seriously redundant at this point
Repair Quality - 1.5/5.0 -
Because I was told the car would be calibrated upon completion(don’t know what that means) it would take some time after the service was done. Three separate texts were sent to me stating they completed the car and wasn’t 1. left windshield fluid spray not working or filled 2. CarPlay split screen display not functioning now..screen completely black 3. Attention to painting details is not matching. 4 tires less than expected however likely an insurance issue
Customer Service - 2.5/5.0 -
An appointment needed for evaluation
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0 -
I had a truly frustrating and disappointing experience with Koons Toyota Collision Center in Annapolis regarding the repair of my 2022 Toyota Camry SE Hybrid. Here’s a full breakdown of what went wrong and why I feel compelled to share this. ⸻ 1. UNACCEPTABLE REPAIR DELAY I dropped off my car on June 16, 2025, for an insurance-covered repair through GEICO. I didn’t get it back until July 24, 2025 — over 1 month and 8 days later. While I understand coordination with insurance can take time, this delay was excessive and poorly managed. ⸻ 2. POOR COMMUNICATION & DEFENSIVE RESPONSES During the final stages, I called several times to check the status of the repair. Each time I was met with defensive and dismissive responses, with staff repeating that they wouldn’t release the car until it passed “quality control.” ⸻ 3. QUALITY CONTROL? WHAT QUALITY CONTROL? When I finally received my vehicle, several clear issues showed there was no real inspection done: • One headlight wasn’t working, and the other was blinking when using high beams. • The Toyota emblem and “SE” badge were missing from the trunk. • The car was returned dirty, with visible smudges and marks from the repair work. No one bothered to clean it. ⸻ 4. FOLLOW-UP VISIT – MORE ISSUES AND RUDE BEHAVIOR On July 25, 2025, at 2:15 PM, I visited the shop again and noticed the freshly painted hood had paint popping out — clearly poor workmanship. When I asked how this passed quality control, the staff again became defensive. Then a lady from the back office told me not to ask the front desk person because “she doesn’t know the answer.” I was shocked. Isn’t the customer service desk supposed to help customers? ⸻ 5. FINAL VISIT ON AUGUST 6 – STILL NOT FIXED They scheduled me 10 days later on August 6, 2025, to fix the headlight and reinstall the “SE” badge. They called at 4:00 PM saying the car was ready. When I arrived, they simply handed me the keys — no walkthrough, no explanation. When I checked the car myself, I found the “SE” badge was installed on the left side of the trunk instead of the correct right side. I had to go back inside again. They told me they’d call me once a technician is available to move the badge — another delay caused by lack of attention to detail. ⸻ FINAL THOUGHTS This entire experience was full of: • Long delays • Careless oversight • Poor customer service • Lack of professionalism • No ownership of mistakes While I must say the technicians and mechanics did a great job on the actual repair, the quality control department and front desk/customer service staff seriously failed. Because of this ongoing negligence and lack of professionalism, I will most likely skip using Koons Toyota Collision Center in the future. It’s not about the workmanship — it’s about the complete lack of basic customer service, quality assurance, and courtesy.
Customer Service - 1.0/5.0 -
The front desk staff lacked professionalism, courtesy, and basic communication skills. I was met with defensive and argumentative responses whenever I asked questions, and at one point, I was even told not to ask the customer service representative at the counter because “she doesn’t know the answer.” That is unacceptable. Customer service should represent the company, guide the customer through the process, and take responsibility when issues arise — but that was not the case here. This experience reflects a complete failure of customer support and accountability at the repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The collision staff was very helpful and patient as I navigated the insurance process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Communication was excellent! Super happy with the updates I got from Taylor and Jade