Krapohl Ford

Likely to Recommend - 5.0/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 1.5/5.0

Customer Service - 1.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks great inside and out. So happy we had you all take care of it.

Customer Service - 5.0/5.0 -

Everything was done in a timely manner.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

A little better job on the heads up that the truck was done for planning purposes would have been better. Excellent job on the truck repair. If needed we will come back again.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0 -

Based on this experience only, as noted, previous experiences were far better

Repair Quality - 2.0/5.0 -

We have always been brand ambassadors for the remarkable level of service Krapohl Ford has provided; so much so that we normally select this dealership over the one where we originally purchased the vehicles. However, this experience has been markedly less satisfactory than any in our past. We took the time to clearly request some additional services while the vehicle was in the shop for an insurance repair, the request to have the windshield replaced at our expense (Not part of the insurance claim), was overlooked despite the vehicle being in the shop for almost 3 weeks. The repair work on the body was again remarkable, but unlike work in the past, the vehicle was returned filthy, with a white dust covering everything in the back seat and much of the passenger side. The broken mirror that had been replaced was laying in the back with glass shards surrounding it, there were handprints in the same white dust on the seats and seat belt and windows. Despite repeated phone calls from Quick Lane regarding the request to check a leaking tire, including permission to put brand new tires on when they discovered a sidewall puncture, when we came to pick up the vehicle we had been billed for the tires but they had not been mounted, balanced, or put on. A rotation when we had the oil changed while it was in and all of it was billed but the work again not done. Again, none of it really earth-shattering but very disappointing as we'd worked really hard to plan ahead and give the shop prior authorization to perform all of these tasks in addition to selecting the shop for our insurance work. After 3 weeks to come back to a filthy vehicle on the interior, two of the three requested maintenance items not addressed (windshield was never done so we just left with the crack in it and we'll take it to Jack's and the tires that we paid for were not installed when we came to pick it up and had to sit around town for an hour while they finish the work). Outside of that, you would never know that a deer ran into the side of the truck and paint shop did remarkable.

Customer Service - 2.0/5.0 -

Again, we worked really hard to be clear about what we were asking and we're properly charged for items but didn't get them, was promised work would be done when it wasn't, and got backup filthy vehicle

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The vehicle looks like new! The communication was less than impressive. I signed a document for text updates and did not receive any updates for the entire 3 weeks of having my vehicle. Only after calling my inquiry was I informed of the status of the service. If no updates are the normal, I would recommend removing that document.!

Customer Service - 4.0/5.0 -

The vehicle looks like new! The communication was less than impressive. I signed a document for text updates and did not receive any updates for the entire 3 weeks of having my vehicle. Only after calling my inquiry was I informed of the status of the service. If no updates are the normal, I would recommend removing that document.!

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend unless I thought they couldn't afford it.

Repair Quality - 5.0/5.0 -

The work is impeccable.

Customer Service - 5.0/5.0 -

Staff were great

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.0/5.0 -

I was satisfied with most everything. The only part that bothered me is after I submitted my claim and Caleb took pictures of the damage to the door of my truck he said he would call me as soon as the parts were in. I waited for about 2 weeks in June and called him back. He said the parts were in and he could schedule me to get my truck in. I couldn’t get it in till August and felt that he should be the one to call me as soon as the parts came in. Why does the customer have to call and do their legwork when I have a job of my own?

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Awesome job thank you 😊

Customer Service - 5.0/5.0 -

Very nice to work with

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My bumper looks great! Everyone was very helpful and friendly during the process.

Customer Service - 5.0/5.0 -

Everyone was very helpful

Returned Clean