L & W Auto Body, Inc.

5.0 (1,219reviews)
98%
536 S Main St,  Randolph,  MA  02368
Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 8:00 am - 11:00 am
* Holiday hours may differ.
Call
Email

Reviews (1,219)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with many noting their vehicles looked brand new or better than before the accident upon return. The team receives high marks for professionalism, friendliness, and going above and beyond expectations. Timeliness is a recurring highlight, with numerous customers noting repairs were completed on schedule or even ahead of time. A standout theme across reviews is the complimentary interior and exterior detailing, which repeatedly delighted customers. Communication is also widely appreciated, with customers valuing consistent updates via phone and email throughout the repair process. A few customers noted areas for improvement, including more proactive status updates without needing to call in, and isolated concerns around cleanliness and a missing part, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"The repair exceeded my expectations. My car was left exceptionally clean. I appreciate it. Customer Service ..." Read more
"L&W did an outstanding job! The car looks brand new and youd never know it was in an accident! They provided ..." Read more
"... brand new again and the paint match is perfect. The quality of repair work is truly exceptional." Read more
"... around the most kindest and caring team of workers!!! They do their job with perfection! Thank you so much for the work you did on my Jeep greatly appreciated!" Read more
"L&W did a wonderful job repairing my truck. They did it in short time and when I received my truck it ..." Read more
"... like brand new again, as if I was never rear ended. The 5 day turnaround time was exceptional. A great big thank you for a job well done!" Read more
"... Service is excellent. The repairs were excellent and the timeliness of the repair was also excellent. I couldnt have been happier." Read more
"Nice job and easy to work with. Truck was delivered when promised."
"I was impressed that they got it done faster than I expected."
"I had a quick turn around with my vehicle and I still received Top Notch results."
"the app keeping us informed of progress plus phone calls from the service people was appreciated."
"... getting into a major accident. They were amazing. Kept in constant communication, helpful in pointing out that Hertz was next door and the work was impeccable. ..." Read more
"I received text messages and emails."
"Outstanding service! Always communicated updates with me... the results are amazing. L and W is the BEST!"
"This was done at the end of the process after calling for a status. This is something to improve on."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You guys are amazing, fast and supper efficient from paper work to getting updates. My car was also detailed which for a single mom like me was a stressed. I was already dreading cleaning my car with a 16 months old and you guys took care of that which means the world. I guess I was treated average at other places, I’m so glad to come across you guys and now I will be a loyal customer.

My Experience

The absolute BEST Auto Body around the most kindest and caring team of workers!!! They do their job with perfection! Thank you so much for the work you did on my Jeep greatly appreciated!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The repair exceeded my expectations. My car was left exceptionally clean. I appreciate it. Customer Service is excellent. The repairs were excellent and the timeliness of the repair was also excellent. I couldn’t have been happier.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Have nothing negative to say. The whole process was so easy going. The staff is very professional & super nice. They did such a great job on my jeep & the best part is that they cleaned the inside & out. Thank you soo much

My Experience

Outstanding work and customer service. My car looks brand new again and the paint match is perfect. The quality of repair work is truly exceptional.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Well, let me start by saying I absolutely adore Pat. She feels like that sister cousin that you’re calling just to say hi to your team did a phenomenal job. My car looked better when I picked it up then it did when I dropped it off not only was the work impeccable. The inside was pristine. This is not my first time at your shop. You guys always do a phenomenal, phenomenal professional job. Thank you.

Likely to Recommend

Repair Quality

They are excellent

Customer Service

Very friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Front staff was friendly

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

L&W is and will always be my preferred shop. The service and quality of work are EXCEPTIONAL. Thank you

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great job. I was not expecting the full cleaning detail - What a pleasant surprise! Thanks for the great work.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great customer service

Customer Service

Customer service was excellent!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

my car came back looking brand new

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

L&W did a wonderful job repairing my truck. They did it in short time and when I received my truck it was detailed and looking good as new. I would highly recommend them to anyone.

Customer Service

L&W did a great job on repairing my vehicle. I am totally satisfied and will recommend them to family and friends.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent work! Thank you so much for your hard work!

My Experience

Job well done! The car looked better than when we first purchased it. Very satisfied with L&W Auto Body.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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