LaFontaine Collision of Southfield
In operation 10 years.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was told it would take one week and it took one week! The staff were all very friendly. Excellent customer service! I will highly recommend LaFontaine.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone at the body shop was great. I would highly recommend them to anyone that would need thier vehicle repaired.!!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alex Roberson was awesome.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were very professional and courteous and went above and beyond their job. Mike especially did everything to help us out
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Your team did an amazing job on communication , follow thru, actual repair and a were pleasure to work with. Thank yo!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Stop spamming me
Repair Quality - 0.5/5.0 -
Stop spamming me.
Customer Service - 0.5/5.0 -
Stop spamming me
Returned Clean
Likely to Recommend - 0.5/5.0 -
Why would I do that to my worst enemy. Thank God I don’t have any
Repair Quality - 1.5/5.0 -
You all have had my car for over 7 months. No loaner vehicle until a couple weeks ago. First one was nasty, filthy, smelly, disgusting. The entire windshield was cracked in a T formation. 2nd vehicle had 2%left on tires, EXTREMELY HAZARDOUS. NOT TOO CLEAN AT ALL. 3rd loaner is way better. No proper communication at all. No call backs. I’ve been more than patient. Thee worst experience in my life and guess what I still do not have my car. And I still haven’t spoken nor heard from anyone. Before the loaners, I got my car back on a Friday HORRIBLE couldn’t go over 60mph then, they call themselves detailing my car HORRIBLE JOB, THEN LEFT MY TRUNK DRENCHED SOAK AND WET. THEREFORE MY CAR SMELLED. WOULDN’T DRY EVEN WITH THE TRUNK LEFT OPEN. Took car back on Monday that’s when I got the 1st piece of trash. Still do not have my car. IT HAS BEEN OVER 7 months.
Customer Service - 2.5/5.0 -
I’m TOTALLY STRESSED OUT.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the overall service and communication. Dayna was very pleasant to work with and took his time to explain the whole process very well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
work was completed earlier than promised and I was updated regularly of the progress.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied
Customer Service - 5.0/5.0 -
Very friendly easy to talk to
Returned Clean
Likely to Recommend - 5.0/5.0 -
It would have been a 0 before Jenn’s taking of the reigns. However, her and her team have saved the brand for me. I would recommend her any day.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
One day, randomly as I had been waiting MONTHS for my VW Eos repair to occur under the prior leadership, I receive a phone call from a Jenn that I’ve never met, but was wanting to know about my car and if it had been repaired. It was MAYBE 3 months total, since her first call, of the time it took for her to call to say the parts were received and were ready for the work to be done. A supplement even had to be done which didn’t seem to add that much time either!! I appreciate her “get $#!+ done” attitude — She was always concerned about my car getting complete, whereas the prior leadership was just waiting around and I would call and they could not give me answers. It got to the point where I was almost giving up on my car ever getting repaired and I was super depressed about it. To say she was a godsend it felt like was no exaggeration.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Difficult to get service update at times
Returned Clean
My Experience - 5.0/5.0 -
Mike and Team took great care of me. Appreciate ya!
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
If anyone asked me to recommend a body shop, I would recommend LaFontaine
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Alex was phenomenal. I’d hire him as an employee any day of the week
Returned Clean
Likely to Recommend - 0.5/5.0 -
Will never spend a penny here again
Repair Quality - 0.5/5.0 -
Multiple times couldn't get a call back from Dan. Employees swearing and talking horrible things about other customers in front of me. Loaner car reaked of pot. Dan was absolutely horrible
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Awesome job. No complaints
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0 -
Service department is excellent. Collision center could use a little on the customer experience
Repair Quality - 5.0/5.0 -
Work performed looks good at this point but repair work was a warranty rust issue. To soon to know if it will return.
Customer Service - 3.0/5.0 -
Did not get call back when promised
Returned Clean
My Experience - 0.0/5.0 -
The appointment service was horrible. We originally had a date to drop off car the Monday after Thanksgiving. I called since I hadn't heard from anyone about dropping the car off. Then I was told that not all the parts were in and they would call. Never got a call. I called several times and was told the same thing over and over again all the way up to March. Then I was told the estimate I was given was too low that it would be a few hundred dollars more. Once the car was dropped off on a Monday they said it should be done by the end of the week. Again, no call. It was almost 2 weeks after the car was dropped off. Just horrible customer service.