Lakeside Collision Center

4.8 (290reviews)
96%
3224 36th St,  Metairie,  LA  70001

In operation 34 years, 32 years at this location.

Lakeside Toyota collision in Metairie, LA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car collision center we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Towing
  • Automotive Glass Replacement
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (290)

Customers say
Overall Customer Satisfaction
Customers consistently praise the repair shop for exceptional service quality, with many noting professional workmanship that makes vehicles look like new. The staff receives high marks for being courteous, helpful, and professional throughout the repair process. Communication is generally strong, with regular updates via calls, texts, and emails keeping customers informed. Many repairs are completed ahead of schedule, with customers frequently surprised by faster-than-expected turnaround times. The shop demonstrates commitment to customer satisfaction by addressing issues promptly when they arise. While some customers experienced delays or communication gaps, the overall feedback reflects a business that delivers quality repairs with excellent customer service.
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"The repair workers made the car look like a new car and the work was done quickly! Total appreciation ..." Read more
"The employees were very professional. The work done was perfect and my car looks amazing."
"Professional, efficient and good customer service"
"... have been caught with a 5 min check of the vehicle. Quality control is non existent. Also if your gonna wash a car before delivery, actually ..." Read more
"The repairs took 3 weeks and my car wasnt even detailed after having water damage. The associate was not ..." Read more
"... on the progress and received a call and text when my car was ready 4 days earlier than expected." Read more
"I was shocked it was ready on the day they estimated"
"It was ready before promised pick up date."
"... repair workers made the car look like a new car and the work was done quickly! Total appreciation for their service" Read more
"Was told it would be ready in 2 weeks. Took 4 weeks. When I tried to call to ask when it would be ready ..." Read more

Likely to Recommend

Repair Quality

Best experience I have ever had. Quality of the repair is second to none. The customer service was excellent.

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Brandon was great!

Repair Quality

Customer Service

Returned Clean

My Experience

Prompt courtesy service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

I would highly recommend. Everyone was great.

Customer Service

Returned Clean

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Repair Quality

The repairs were prompt and excellent. Considering the only damage that needed to be addressed was to the exterior of my vehicle, I was shocked at the dust and debris left in the interior of my vehicle when I picked it up. The interior of my vehicle had an awful smell (like sheetrock dust) that took a week to dissipate. There’s thick white dust on the driver and passenger side interior flooring. There was black dust on the 2nd row driver’s side seat as well. It would have been nice to receive the interior of my vehicle in the same shape that I left it.

Customer Service

They were easy to reach on the phone, very friendly and prompt.

Returned Clean

My Experience

The estimator Mr. Cornell was great, very positive and very helpful when I had questions. I inquired about the number of days it would take to complete the repairs and I was quoted 5days, and in my mind I said right more like 7 or 8 days. I was very grateful, and appreciated Mr. Cornell and trust his timing when it comes to repairs. Also the young lady was also helpful and very nice.

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Repair Quality

Customer Service

Returned Clean

My Experience

I can't say enough about efficient, no nonsense courteous service. Lakeside Collison Center is my automatic go-to body and paint repair specialist. They've serviced my 3 Toyotas over the years and I've never had anything but pleasing things to say about everyone at this establishment. And I was an automobile technician for 35 years. Impressing me is hard to do. Lakeside exceeded my expectations every time I've done business with them. Naturally, I highly recommend them for all body and paint work. Peter Maurer

Likely to Recommend

Repair Quality

Great service & great job done on my vehicle!

Customer Service

Brandon 100% A++

Returned Clean

My Experience

Very helpful and professional operation!! Excellent work!!

My Experience

Great customer service and awesome work

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Repair Quality

Customer Service

Returned Clean

My Experience

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Repair Quality

Really good experience!

Customer Service

Returned Clean

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Repair Quality

All good

Customer Service

No problem

Returned Clean

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Repair Quality

The repair looks like there was no repair needed in the first place.

Customer Service

Returned Clean

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Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My vehicle was finished in an extremely short amount of time and the staff was very courteous. The repair appears to be flawless. Thank you Toyota Collision Center.