Lassen Auto Body

4.8 (488reviews)

93%

(530) 257-2882

755 Alexander Avenue, Susanville, CA 96130

93%

See Photos

755 Alexander Avenue
Susanville, CA 96130

Get Directions Website Email

About Lassen Auto Body

See Photos

755 Alexander Avenue
Susanville, CA 96130

Get Directions Website Email

In operation 19 years.

Lassen Auto Body is a family owned auto repair facility that has been serving the Susanville and surrounding community since 2007. Our goal is to provide our customers with high quality repairs in a timely manner with excellent customer service throughout the entire repair process. Lassen Auto Body has over 40 years of experience in the auto repair business. Lassen Auto Body works directly with all insurance companies and estimates are free! Now also offering Towing Services 24'7 - 365!!

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Full Service Mechanical
Towing
Automotive Glass Replacement
Detailing
On-Site Car Rental - Hertz®

Payment Types

American Express
Discover Card
MasterCard
Visa
Cash
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

I-Car

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Website

Reviews (488)

Sort By:
Newest
Rating

441 Customers Rated

5 Stars

82.8% Complete

(404)
4 Stars

4.9% Complete

(24)
3 Stars

0.4% Complete

(2)
2 Stars

1% Complete

(5)
1 Star

0.4% Complete

(2)
< 1 Star

0.8% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its exceptional service quality, with many highlighting outstanding workmanship that leaves vehicles looking brand new. The repair quality is frequently described as excellent, flawless, and top-shelf, with multiple customers returning for repeat visits due to their trust in the shop. Communication stands out as a key strength, with customers appreciating timely updates via phone, email, and text throughout the repair process. Timeliness is another highlight, as numerous customers noted repairs were completed ahead of schedule. A few customers mentioned areas for improvement, including occasional color-matching concerns, bumper alignment, and delays due to back-ordered parts, as noted directly in their feedback. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.

Select to learn more

Service Quality
Timeliness
Communication

"... not be happier with the service of Lassen Auto Body all their staff is professional courteous and informative, absolutely thrilled with the repair work that was ..." Read more

"Excellent service from the moment the Tow truck driver picked us up to the day car was completed. The Office ..." Read more

"I couldn't have had any better service. Everyone was extremely courteous, knowledgeable and helpful."

"... professional and always ready to help customers. The work is superb quality. I have worked with this business several times and have been so so happy. ..." Read more

"... received! Everyone I delt with was very professional and the service was beyond my expectations." Read more

"It was done exactly on time, one work week from drop off to pick up. Another shop quoted us 3 weeks!"

"It was more than a week earlier than expected."

"... job repairing my car. Very pleased with results and completed a day early was a nice surprise." Read more

"Excellent work. Prompt completion. Very satisfied."

"Repairs were done quickly and with a rental car we were not inconvenienced at all."

"Quick turn around, great communication!!"

"Excellent communication by email almost daily"

"They called when they needed information and they kept me informed of progress."

"... years due to the deer. They are great to work with, they keep me informed every step of the way, and my car always looks brand new when I pick it ..." Read more

"Excellent communication from the office staff. Repairs look amazing!"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"... not be happier with the service of Lassen Auto Body all their staff is professional courteous and informative, absolutely thrilled with the repair work that was ..." Read more

"Excellent service from the moment the Tow truck driver picked us up to the day car was completed. The Office ..." Read more

"I couldn't have had any better service. Everyone was extremely courteous, knowledgeable and helpful."

"... professional and always ready to help customers. The work is superb quality. I have worked with this business several times and have been so so happy. ..." Read more

"... received! Everyone I delt with was very professional and the service was beyond my expectations." Read more

"It was done exactly on time, one work week from drop off to pick up. Another shop quoted us 3 weeks!"

"It was more than a week earlier than expected."

"... job repairing my car. Very pleased with results and completed a day early was a nice surprise." Read more

"Excellent work. Prompt completion. Very satisfied."

"Repairs were done quickly and with a rental car we were not inconvenienced at all."

"Quick turn around, great communication!!"

"Excellent communication by email almost daily"

"They called when they needed information and they kept me informed of progress."

"... years due to the deer. They are great to work with, they keep me informed every step of the way, and my car always looks brand new when I pick it ..." Read more

"Excellent communication from the office staff. Repairs look amazing!"

Christine (Toyota owner) reviewed 9/9/26

Great service. Truck ready when promised. Quality work.

Aaron (Toyota owner) reviewed 9/3/26

Customer service is spectacular and the body work was fantastic!

Ronda (Chevrolet owner) reviewed 8/28/26

My favorite shop

James (Toyota owner) reviewed 8/25/26

I would definitely recommend Lassen Auto Body.

Absolutely!

I couldn't have had any better service. Everyone was extremely courteous, knowledgeable and helpful.

Randle (Jeep owner) reviewed 8/17/26

First rate in everyway...!

Diva (Honda owner) reviewed 8/6/26

Nancy (Chevrolet owner) reviewed 8/5/26

Very friendly and professional staff.

Jack (Chevrolet owner) reviewed 7/22/26

I have told family members that if they ever need such services, Lassen Auto Body is the place to go.

Top shelf

Lassen Auto Body is awesome. I have had 3 claims/repairs done by Lassen Auto Body in the past 12 months and I am 110% satisfied with their work. They are very professional, and efficient and timely.

Charlotte (Hyundai owner) reviewed 7/13/26

Thomas (Kia owner) reviewed 7/11/26

I see Lassen Auto Body about every 3 years due to the deer. They are great to work with, they keep me informed every step of the way, and my car always looks brand new when I pick it up.

Charles (Subaru owner) reviewed 7/6/26

Our car looks great and was finished score scheduled.

The car looks amazing and they finished earlier than expected!

Staff kept me informed about progress.

Gregory (Toyota owner) reviewed 6/26/26

Great experience all the way around performed all the repairs as needed, friendly, courteous, professional, always kept me informed on the process, definitely a five out of five star rating! Highly recommended! I drove over a hundred miles just to bring my vehicle to them and have no regrets whatsoever, any other needs in the future I will be doing the same!!

Could not be happier with the service of Lassen Auto Body all their staff is professional courteous and informative, absolutely thrilled with the repair work that was done I drove over 200 miles to bring it to them and I would do it again in a heartbeat!

Norman (Honda owner) reviewed 6/22/26

Thomas (Kia owner) reviewed 6/8/26

The car looks fantastic, as good as new! The turnaround time was extremely quick and the process was seamless with no problems at all. I would highly recommend anyone needing auto bodywork to your company.

I would highly recommend this shop to anyone!

Lassen auto body and Brittany in particular are fantastic. Every step was taken care of by her and the work was quick and flawless. I would highly recommend them

Brittany took care of everything and kept us informed

Gordon (Chevrolet owner) reviewed 5/29/26

Good job, on time. Thank you very much.

Vincent (Nissan owner) reviewed 5/21/26

Not likely

It was fine

The work seams fine

Jody (Toyota owner) reviewed 5/13/26

Good communication, easy to work with details and worked with my insurance with no hasssles.

Charlotte (Subaru owner) reviewed 4/30/26

I would recommend this shop just dont loss your sense of humor

Still working on them.

Im finding problems with the "Completion of the car."

Diva (Honda owner) reviewed 4/29/26

Always going to tell my friends and family about lassen auto body !!

Very happy!!!!

More than happy. Lassen auto body staff are incredible.

Matt (Ford owner) reviewed 4/28/26

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Lassen Auto Body

About Lassen Auto Body

Reviews (488)

441 Customers Rated

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 2.0/5.0 -

Repair Quality - 4.0/5.0 -

Customer Service - 4.0/5.0 -

Kept me Informed?

Ready on Time?