Laurence's Auto Body & Paint, Inc.

5.0 (375reviews)
100%
1208 N Willow Street,  La Grande,  OR  97850

In operation 29 years.

Laurence's Auto Body & Paint is family owned and operated. We have been serving our community since 1997. Our mission is to provide our customers with the highest level of service possible by striving to provide a high quality repair on each vehicle we work on. Our goal is to provide high quality repairs on a timely basis. We strive to meet these goals. We provide a high level of customer communication throughout the repair process including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (375)

My Experience

Everything was perfect except the fact that you changed one headlight and not the other and didn't call me to ask if I wanted the other one changed too. Now I have to schedule another appointment to get it fixed. A little hassle that could have been fixed with a phone call. Other than that. The service and quality of work was exceptional.

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Though they weren't timely and the communications from the front were off.... the overall quality of the work was GREAT! Pick up looks brand new again.

Repair Quality

End result of our pickup was GREAT! Looks the way we bought it.

Customer Service

Told and quoted that the repairs would take 10 working business days. It took a month!

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My Experience

Great service and quick to get repairs done!

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thank you

Customer Service

thank you

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Work was fine but front end service not ideal.

Repair Quality

Took longer than initially told for repair, repair time seemed excessive, poor communication from shop about repairs. Requested to be called when insurance agent had come to evaluate & parts wereally ordered so I'd have a better time line for repair completion and received no calls until after insurance agent called to inform me shop told her car would not be done on time. Rental car not vacuumed out & started out with no gas, received daily calls from Hertz asking why car had not been returned yet even though my vehicle was still in the shop & I'd informed them so. Was told by shop they "had no control over these calls".

Customer Service

See prior comment for explanation.

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My Experience

The job you did was done great in timely fashion. No complaints and I will gladly recommend you to everyone. Thank you!

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Repair Quality

done real nice, can't tell great job

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