Lexus of North Miami

My Experience - 5.0/5.0 -

Leah's close and constant communication was key to keeping us patient through the 2 months our repair took.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Deena was awesome !!! Great customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Deena was excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena Was excellent Courteous Knowledgeable And patient She knows her stuff

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would recommend the Lexus dealership to everyone, I thought the whole experience was great

Repair Quality - 5.0/5.0 -

The repair process was extremely smooth. Everyone at Lexus is so kind and helpful. The car came out great, it looks like nothing ever happened! Very happy with the experience as a whole and will continue to use Lexus moving forward for everything

Customer Service - 5.0/5.0 -

Great communication with everyone from scheduling, just setting up the rental car, to updated repair repairs

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Front bumper isn’t fixed all the way. It’s still hanging and missing some parts that not allowing it to stay on completely

Customer Service - 4.0/5.0 -

Helpful

My Experience - 5.0/5.0 -

Deena was absolutely amazing. Was quick, efficient, and just a wonderful person. You are lucky to have her.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena is a star employee, and I hope you recognize that. Great attitude, efficient, and good for her word.

Customer Service - 5.0/5.0 -

Again, Deena was amazing

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Katiria was extremely professional She kept me informed throughout the entire process and made recommendations on how best to handle the repairs. She turned a stressful situation to one that was manageable. Excellent member of your team!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

The work was completed on schedule and was good quality and workmanship.

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

N/a.

Repair Quality - 1.0/5.0

Customer Service - 3.5/5.0 -

Bad paint job. Colors doesn’t match

Returned Clean

My Experience - 5.0/5.0 -

Job performed in a timely manner. Excellent job. All the employees very attentive and helpful. Great customer service specially Katiria from the collision center. 100% satisfied with the job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied with their service. Very attentive and professional specially Katiria from the collision center. They keep me posted all the time of the process. Excellent customer service!!

Customer Service - 5.0/5.0 -

Excellent customer service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Everyone Nice

Repair Quality - 5.0/5.0 -

My Repair advisor was wonderful. Beautiful soul and very helpful. Thanks again Queen 💜

Customer Service - 5.0/5.0 -

Beautiful job. Everyone was very helpful and polite 🥰

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I was kept informed and knew each step of the process the whole time. Thank you Lexus Of North Miami for taking care of and fixing my car.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

I was mostly impressed by the courtesy and kindness that Dina, from the collision department,exhibited during her interactions with customers. She is incredible!

Customer Service - 4.0/5.0 -

I was mostly impressed by the courtesy and kindness that Dina, from the collision department,exhibited during her interactions with customers. She is incredible!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

I was kept informed about my vehicle and it looks great. Deena was great and very helpful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena is amazing! She updated me on my car and made sure everything was done to perfection.

Customer Service - 5.0/5.0 -

Amazing, Deena is great.