Lexus of North Miami

My Experience - 5.0/5.0 -

My experience with Deena regarding my vehicle repair was extraordinary and she updated me on how everything was going thank you job very well done

Likely to Recommend - 5.0/5.0 -

I will recommend anyone to Lexus

Repair Quality - 5.0/5.0 -

The service was excellent I met with Deena regarding the collision issue she was on point and kept me informed about the repair additionally her customer service was excellent and unmatched thank you Lexus

Customer Service - 5.0/5.0 -

Excellent work no doubt I will recommend anybody to choose Lexus for their services

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Great job

Repair Quality - 5.0/5.0 -

Great experience

Customer Service - 5.0/5.0 -

miss Dena was great friendly kept me informed great customer service skills

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Deena Porras was incredible - from start to finish.

Returned Clean

My Experience - 5.0/5.0 -

Fantastic customer service. Leah, my advisor.

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Color mismatch with tailgate and rear bumper sensor not painted in new color!

Customer Service - 4.5/5.0 -

Agent was very pleasant and accommodating... would have preferred more phone calls instead of text messages.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena was excellent. Highly recommend.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Dina was AMAZING! Professional, helpful, and kept me informed the entire time. Excellent customer service and such a pleasant experience. Thank you for helping me get my Tesla back!”

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena kept me informed every step of the way.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The collision center is extremely professional as they were attentive with educating and guiding me through the entire repair process. Great communication. Micheal Armas attended me many times and he was very courteous and provides great customer service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I appreciated the updates letting me know step by step what was going on. My car looked brand new and I was very pleased. Thank you

Likely to Recommend - 5.0/5.0 -

Definitely recommend

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They kept me informed about my car

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dena was awesome. Keep me informed every step of the way and made the process easy.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

What a Perfect Experience

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Thanks and your staff takes out any stress specially Deena 😀

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena is the BEST! Thank u for making it easy.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Deena was amazing, she attended me with respect and appreciation. My car took way longer than expected with 3 extra changes to achieve completion, I spend an extra month delayed without car. Next time Lexus should upfront a proper loaner and deal with the insurance.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was beyond expectations! Deena was amazing, professional, attentive and caring. She provided excellent customer service and gave great advice! For anything in the near future, I know exactly where to go and who to call!

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

Mi Carro no me lo entregaron completo le faltaron las letras de la marca parte tracera ademas q la parte tracera del maletero no está bien ajustada todo un desastre

Customer Service - 0.5/5.0 -

Insatisfecha está incompleto me lo entregaron faltando las letras de la parte tracera y el maletero no está bien ajustado

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.5/5.0