Lexus of North Miami

My Experience - 5.0/5.0 -

Everything perfect, Lexus keeps me updated all the time about my repair and times. The people is so nice and professional. I'm so glad to having chosen Lexus for help me in this process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Was given someone else’s paperwork with all of their personal info on it - good job

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Deena and Damaris are the dynamic duo of the collision department. They were awesome and attentive to my concerns. The service and attention was impeccable. Deena sent me updates, explained what to expect while my vehicle was in the shop and answered all my questions. Great service with a smile. Thank you.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Deena and Damaris provided superior customer service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job all around from the customer service to the turnaround time and repair work.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

A/c not working

Customer Service - 0.5/5.0 -

Made an appointment to wait and extra hour

Likely to Recommend - 2.0/5.0 -

The price was outrageous. Had it not been for $250 off of my deductible.....I would never come back again.

Repair Quality - 3.5/5.0 -

It was ok experience

Customer Service - 5.0/5.0 -

It was good

My Experience - 5.0/5.0 -

The service was terrific. Deena Porras from collision was very inderstanding of my needs. She kept me informed of the situation of parts being delayed. She is an access to your company.

My Experience - 5.0/5.0 -

Gracias por todo está todo a la perfección encantado con su trabajo

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I'm very happy with the work they did for my car and very good service. thank you

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Patricia was amazing! She demonstrated the quality of work that Lexus means for its customers to enjoy.

Likely to Recommend - 5.0/5.0 -

Amazing customer service!!!!

Repair Quality - 5.0/5.0 -

Patricia was amazing in taking care of me. She demonstrated the quality that Lexus is out to provide for all of us!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional service, and did a great repair on my car.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good communications and professional quality work

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The rep. Was awesome every step of the way

Customer Service - 5.0/5.0 -

Had a great experience because of the customer service rep

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

From Day One I Was More Than Satisfied With Especially With Deanna (Of Collision Department) And The Entire Lexus Collision Staff In The Manner That They Exhibit Their Courtesy, Input And Professionalism Throughout This Process! To Deanna And The Collision Staff, Hats Off For A Job Well Done!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The work looks perfect. Can't see any damage.

Customer Service - 5.0/5.0 -

Deena is the BEST!