Lexus of North Miami

My Experience - 0.0/5.0 -

Found car with coffee on my chair. I don’t drink coffee inside car

My Experience - 5.0/5.0 -

Excelente atencion y el personal muy amable

My Experience - 5.0/5.0 -

Car came out like new. Excellent service and good communication

Likely to Recommend - 5.0/5.0 -

Best body shop ever. No hidden charges

Repair Quality - 5.0/5.0 -

The communication and quality of work is amazing.

Customer Service - 5.0/5.0 -

The customer service department had my always in the loop.

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

They are doing a great job

Customer Service - 4.0/5.0 -

Great

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Dena made it very easy

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0 -

If it’s a Lexus it should come to Lexus

Repair Quality - 2.5/5.0 -

Some touch ups needed around outside of car around tires frame.

Customer Service - 4.5/5.0 -

Leah is always excellent service .!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very pleased Ty

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The car looks beautiful! Thank you for doing such nice work. You did over and above. In addition to fixing the scratches and dented side door, the car came back to me super clean inside and the front lights were cleaned also. The car looks gorgeous! Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Based on my experience I will highly recommend your shop and will tell everyone to ask fro Deena Porras when they come in.

Repair Quality - 5.0/5.0 -

Your service department is top notch. I can’t say enough wonderful things about Deena Porras and how informative and helpful she was during the entire process. She is the definition of professional while projecting an approachable manner in all interactions.

Customer Service - 5.0/5.0 -

Again I have to say everyone I dealt with was top notch from the moment I drove in and Deena Porras was at the very top.

My Experience - 0.0/5.0 -

I was told that the car went through quality control and they never checked my parking sensors when I brought the car back then they checked them said they had to order parts. I asked them do I get a loaner they said yes when the parts came in. They said we don’t give loaners. It would only take about two hours later that day I looked at the car and they had parts hanging from the bottom of the front bumper when I got under the car the parts were ripped never replaced a new bumper was put in the car and there was not even any bolts holding the broken parts so who even looked at this car what a disgrace of a dealership When I told them that I had this problem too they said well you need to come in and inspect the car again and if we have to order that part, you’ll have to still wait. All I wanna do is drop my car off and have the car repaired. They had my car almost 30 days. It’s just not correct.

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

Horrible management

Customer Service - 2.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

My Experience - 5.0/5.0 -

The service was great and everyone is very professional. My car was well done. I like that they have a lifetime warranty for my repairs as long as I'm the owner. My representative Leah kept me updated with the repairs so I always knew that was going on with my car. Overall I was satisfied with the whole experience.

My Experience - 5.0/5.0 -

My experience at Lexus of North Miami collision center was very pleasant from beginning to end. Representative Leah kept contact with me throughout the entire process and is very pleasant and knowledgeable. Picking up my vehicle was a breeze, since Leah and Damaris had everything prepared - from returning the rental to picking up my vehicle. Highly recommend Lexus of North Miami collision. Eduardo

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena is a pleasure to work with. She kept me informed of the progress and actually gave me the car a week ahead of time.

Customer Service - 5.0/5.0 -

Same as first question .

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Leah was amazing and she guided me through the whole process. This was my first accident in 26 years of driving and she made it seamless process. So happy I went to Lexus of North Miami

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Deena provided daily updates and car was returned ahead of schedule

Customer Service - 5.0/5.0 -

Excellent!