Lexus of North Miami

My Experience - 0.0/5.0 -

I was sideswiped by another car and had dents and scratches on the right side. No parts were needed for the repair job. It took more than three weeks for the job to be completed. When I complained to the service manager about the length of time, he told me to take my car someplace else the next time I needed it repaired.

Likely to Recommend - 0.5/5.0 -

I have already commented enough

Repair Quality - 3.5/5.0 -

The quality of the repair was good, but the service was horrendous

Customer Service - 1.0/5.0 -

The woman at the check-in counter was OK but the service manager was terrible. It should not have taken more than three weeks to repair my car. There were no parts that needed to be ordered. When I complained to the manager, he said that if I didn't like it, next time I should take my car someplace else.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The license plate Is installed upsides down. Also let me know when to bring in the car to install/attach the “EX” insignia

Customer Service - 5.0/5.0 -

The license plate is installed upsides down, the “EX” insignia need to be installed

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great service! I had a rear collision repair done here, which included some paintwork and plastic part replacement. It took me a week to complete the work, but I was impressed when I came to pick up the car. It was washed and had tire dressing applied, and it looked fantastic! I highly recommend this place.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

NEVER. Staff stealing weather mats out of vehicles I can only imagine other things that go missing.

Repair Quality - 0.5/5.0 -

I was referred by Geico. I received my car and my weather cargo mat was stolen out of Lexus of North Miami. I went back twice the first was the wrong size and the second one was damaged. Staff have no accountability and managers just covered up. Staff had an attitude with me when my mat was clearly stolen out of my car. Its now 9/24/25 Still no mat nothing no accommodation for wasting time missing work, leaving work trying to resolve my stolen weather mat. NOTHING.

Customer Service - 0.5/5.0 -

No accountability. Staff stole my weather cargo mat. The staff attitude was like although its damaged I should just accept the damaged mat because it "New" very disappointed. UNBELIEVABLE.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

My experience, at Lexus of North Miami was very pleasant. Take good care of my car repairs.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lexus you absolutely, positively Roc!! Thank you for your workmanship: AWESOME 👏

Customer Service - 5.0/5.0 -

Everyone was All smiles and full of kindness and respect with a whole lot of patience. Thank you so much for making me feel comfortable enough to trust that My Pearl ( car) was in good hands,

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

It took 2 months for the repair and I am not satisfied with the paint job on the repair. My passenger seat belt is mow not working correctly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Great experience and great results

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Thank you very much. I was just hoping the car will be earlier finish. Unfortunately, they weren’t able to finish the protection from the door. That means I have to come back again in a few days.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.0/5.0 -

Unfortunately, the door protection wasn’t on the door and I am still waiting

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 2.5/5.0 -

A lot of issues

Customer Service - 3.5/5.0