Liberty Collision Center - Franklin Cr#3
In operation 60 years.
With nine locations in Cincinnati and Dayton, Liberty Collision Center has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Ohio with convenient locations in Centerville, Cincinnati, Franklin, Hamilton, Middletown, and West Chester. At Liberty Collision Center, we’re dedicated to getting you back to GO.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Highly recommend, they did a phenomenal job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
To everyone
Repair Quality - 5.0/5.0 -
My wife is never happy with work done but to my surprise she was very happy with the work they did
Customer Service - 5.0/5.0 -
Great people
Returned Clean
Likely to Recommend - 0.5/5.0 -
That initial interaction with that lady made me really not like the place, lack of communication, and the exposed rust afterwards makes me upset. Then the harassment to take this survey is kind of ridiculous.
Repair Quality - 3.5/5.0 -
The scratches from the accident got taken out. The car was completely buffed and rust that wasn’t exposed before in other places are now exposed
Customer Service - 2.5/5.0 -
First initial interaction wasn’t great. The lady made us wait in the lobby for awhile on the phone before coming out of office to acknowledge us. Asked us our name and acted like we weren’t supposed to be there but we had a three way call with progressive and liberty mutual to agree to the day and even got a call asking if it would be morning to pick up or what. Then she acted kind of rude after that and when we showed her the damage she wasn’t the greatest then either. It made us want to not leave the car because of this interaction and made us doubt driving almost an hour for this. But the other interactions after were great, they weren’t with her they were with men
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
my car looks as if it was never hit in the first place! would recommend to anyone and everyone and was very thorough with time management!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Undoubtedly the very best auto service and repair I’ve experienced in my 78 years!
Customer Service - 5.0/5.0 -
Lonny Hunt was courteous, knowledgeable, and on top of my repair from beginning to end! She kept me informed and updated throughout the process!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all were great
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Repair was very well done
Customer Service - 4.0/5.0 -
At times, it was difficult to reach customer service rep.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Your shop team did an excellent job on the repair and went above and beyond detailing the inside. The office staff were always easy to communicate with and always prompt on providing us updates. Never felt like we had to ask what’s going on because they were already updating us on our cars progress. Guys have a rockstar team!
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 3.5/5.0 -
The body work is good, but reassembly left a little to be desired! I had broken clips rattling around inside the hatch from broken and missing clips? Requires 12 that I ordered and replaced myself. NO MORE RATTLE and structurally sound, again! Also, tie down was missing on the passenger side, thought I was going to have to reorder but found it laying in the spare tire, storage tray? Thank goodness! I reinstalled. I would have returned it to have these items fixed but the vehicle had already been gone for over a month! I had enough, at this point!
Customer Service - 3.0/5.0 -
Communication was lacking!!!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall very good work
Repair Quality - 5.0/5.0 -
Relatively minor repair. Front bumper cover paint matched perfectly.
Customer Service - 4.5/5.0 -
Maybe a status update if the repair could take a while. It was there almost a month.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Was an easy process
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Linny and Nate are excellent!
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0 -
Wonderful service and attention to detail
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Great service
Repair Quality - 5.0/5.0 -
Kept me up to date on everything that was happening