Lithia Collision Centers

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

Need to bring vehicle back in due to check rear park aid no functioning properly.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

To be honest I was given a quote by someone who quit shortly afterward. I had to call two weeks later to see if my part was in. However Wayne was able to help me after the fact. The repairs were completed on time and correctly as far as I can tell.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car fixed only comment I would have that’s negative would apply to the employee who did my estimate then quit.

Customer Service - 4.5/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 5.0/5.0 -

The over all experience was good and the workmanship looks great . The wheels well you know stuff happens and they said they would fix it . The time frame for turn around was great !!! Thank you for everything

Repair Quality - 5.0/5.0 -

The truck looks great !!!!

Customer Service - 3.5/5.0 -

The young man was nice and polite . I wish he had asked me about painting the rest of the truck and gave me a price on that . But the work done was great and he kept me updated as well and a fast delivery time frame

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always good and quick service

Customer Service - 5.0/5.0 -

Staff Subway's courteous

Returned Clean

Likely to Recommend - 1.0/5.0 -

Don’t trust that they will fully repair my car. Feel like it’s being rushed and hobbled back up together to be “completed”.

Repair Quality - 0.5/5.0 -

Have attempted to pick up twice but every time I drive off 2 mins down the road I can still hear and feel that something hasn’t been fully repaired end up turning around for more repairs. Elder is the better option for collision repair however it is about 20/25 mins from my house.

Customer Service - 3.5/5.0 -

They have no problems taking the car back for more repairs that weren’t finished

Likely to Recommend - 2.5/5.0 -

The people were amazing but I'm disappointed with the care of my vehicle.

Repair Quality - 3.0/5.0 -

I was satisfied but the fact my car was backed into something and damaged by Ford did not make me happy. So they had my car for even longer. I have since noticed since I got my car home yesterday afternoon, there is a paint chip in the driver door handle that was NOT there when I took my car in. There is also a knick in the leather on the top of the center console. The back bumper is also not completely centered, the side that was damaged sticks out a little and the side that was not damaged is pulled in a little. All are minor but I am disappointed that my car has come back damaged twice now. The people I dealt with were amazing but the actual service was mediocre because my vehicle has had damage that was not there before.

Customer Service - 5.0/5.0 -

Frankie was wonderful.

Returned Clean

Likely to Recommend - 5.0/5.0 -

Always

Repair Quality - 5.0/5.0 -

Bryan Mobley and his entire team (including Wayne) provided exceptional service.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 3.0/5.0

Repair Quality - 3.0/5.0 -

Bought a new truck. It was a demo with 1400 miles. There were a couple rock chips that were supposed to be repaired. Instead of a real paint repair the shop just dabbed on touch up paint.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Steve was sooooo nice and very informative! Loved working with him! (Body shop)

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 2.5/5.0 -

It took 25 days for my repair. After dropping of and receiving estimate, a week later I received a call that my parts had arrived and when starting repairs they found more damage. How can you find more damage only after starting repairs? That means to me it was a visual estimate so that meant a week of time wasted to order additional part and wait for those parts.

Customer Service - 0.5/5.0 -

It took 25 days to get my vehicle back. I was given an original estimate and told the part would be in an a week but longer becuase of pandemic. I received a call on 5/11 stating my parts were in but ADDITIONAL damage was found and needed more parts. To me that means the car was not taken apart to know there was additional damage. So, I had to wait untim those parts were delivered to finish. Then at the end I was charged for 2 additional days for a rental car that I was told by Geico was suppose to be covered by ELDER which I still don't understand because my policy covers for 30 days. My $50 deposit was taken and charged an additional $13.62 for a total of $63.62 which STILL today 6/15 has not been credited back to me. I will never chose Elder for any future car repairs. Also, might I add i dropped the vehicle off with a qtr tank of gas but when I picked up, it was empty with lights and alarms telling me so.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing Work as always, great people. That is why I always recommend you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Wayne rocks

Customer Service - 5.0/5.0 -

Wayne rocks

Returned Clean