Loid's Collision Center,Llc
Loid’s Collision Center is a family-owned and operated BMW, Volvo, Ford, and Mercedes-Benz Certified Collision Center proudly serving Albuquerque since 2006. We specialize in safe, high-quality repairs for luxury vehicles and all makes and models. Our expert technicians use manufacturer-approved repair procedures and OEM parts to restore your vehicle correctly the first time. We also assist with insurance claims and keep customers informed throughout the repair process to make the experience as smooth and stress-free as possible. All repairs are backed by our warranty for as long as you own the vehicle. Trusted craftsmanship, certified repairs, and personalized service you can count on.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
The front lower bumper was not repaired or replaced. The windshield wiper fluid is not working correctly since the accident and it was not addressed. The time it took to get the repairs done was excessive forcing me to spend an extra $1000 on a rental vehicle.
Customer Service - 4.0/5.0 -
Slow to respond
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Jerome was never available. Promised multiple callbacks that never happened. No urgency in getting the repair done and payment arranged
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
The actual repair is good. That being said, communication is very poor, the team never initiated a call to update me on the status, it was me who always called to ask about updates. In one occasion; I called to ask about the status (3 weeks after the car has been in the shop) and I was told that "the car is on the assembly line" and when I asked about an estimate of the remaining time the response was rude; as if I am not supposed to ask such a question, and then I was brushed off with "we will let you know when it's ready". When I called few days later, again I was told the car on the assembly line, and when I asked for an explanation; I was told that the assigned mechanic was on vacation! Only after I expressed my frustration with the slow progression towards the repair, my car got fixed! I truly believe that it was sitting in the shop at least for two weeks with all the parts available but simply not worked on! Overall terrible experience, I will never use your service again, nor will I recommend it to others!
Customer Service - 0.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
The major repair appears to have been completed, but I am disappointed with the lack of attention to detail and final quality control. Of particular frustration was the condition of the interior when the vehicle was returned to me. There was dirt, dust, grass/organic debris, and other material throughout the interior, including the seats, console, door areas, storage compartments, and various trim/crevices. There was also an area in the rear where trim/components were not properly secured, as well as new minor damage to the interior around the window area where a window was broken while the vehicle was in the shop. Part of what is particularly frustrating to me is that I was able to see through the vehicle app that the windows were left rolled down for extended periods on multiple days, including periods when no work was being performed on the vehicle. I understand that some dust and debris are unavoidable during a major repair, but leaving the windows open for extended periods exposed the interior to dirt, dust, grass, and other debris that could have been prevented with basic care and protection of the vehicle. This is a new vehicle that was entrusted to your shop for a significant repair. I expected it to be returned with the repairs properly completed, the interior reasonably clean, and the vehicle given a basic final quality-control inspection. I chose your body shop based on other customer reviews and in good faith that my vehicle would be properly cared for. Unfortunately, the condition in which it was returned to me did not reflect that expectation. I live approximately four hours away, so returning the vehicle to the shop for cleaning is not a reasonable option. I am therefore going to have the interior professionally cleaned locally at an expected cost of approximately $250. I photographed and documented these issues before having the vehicle cleaned or making any corrections, so there is a record of its condition when it was returned to me. I am happy to provide these images upon request. I will say that the vehicle drives perfectly, and I am pleased with the actual mechanical and cosmetic repairs. Jerome was also very kind and quick to help when I arrived to pick up the vehicle and discovered that the replacement front window had not been tinted. He initiated the request to correct that promptly and was professional and kind in addressing my frustration. At the time of pickup, I did not inspect the interior closely, so I did not realize the condition it was in until I had an opportunity to thoroughly look over the vehicle Saturday morning. Overall, I appreciate the work that was done on the vehicle, but I believe the lack of attention to the vehicle's care while it was in the shop and the lack of a thorough final quality-control inspection significantly affected my overall satisfaction.
Customer Service - 4.5/5.0 -
Jerome was helpful and professional in responding to my concerns.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for taking such good care of my vehicle! It is back to near new and you always do a great job!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
The work was done well
Repair Quality - 4.5/5.0 -
Did a good job
Customer Service - 3.0/5.0 -
Would have preferred a call back from person handling my claim . Made several calls and a request to explain changes and bill but was not called back
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You all were great to work with!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I appreciate the thorough collaboration with my insurance company. You make things very easy for me!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have already done so many times.
Repair Quality - 5.0/5.0 -
Excellent work as always.
Customer Service - 5.0/5.0 -
Quick efficient and pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied!
Customer Service - 5.0/5.0 -
Jerome and team were amazing!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Best service ever!
Repair Quality - 5.0/5.0 -
My car looks beautiful!
Customer Service - 5.0/5.0 -
Gerome was so patient and helpful. I must have called him 50 times, and he was always professional and respectful. The front staff was amazing and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I'm so happy that I brought my car to Loid's. Jerome was incredibly helpful and easy to work with. He was able to advocate for me to ensure that progressive insurance covered the rest of the repair. The new hatch on my Volvo v60 looks perfect. The only complaint I had is that the emblem looked a bit wonky where some of the letters were out of alignment I returned to Loid's and Jerome was really apologetic and is ordering a new emblem for me. I really appreciate the customer service and work that they do here so I will be returning for any future collision work.