Loid's Collision Center,Llc

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had a good experience with Jerome, he was very helpful and I was satisfied with the process and overall treatment. I would recommend Loids, and will be using Jerome for my BMW repair needs in the future.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

No big issues, repairs looked good. Timeframe to repair was a little over 30days, but I can understand dealing with insurance and parts. Staff there answered my calls and questions when I had them. The person I dealt with, whom I can't remember his name, was very helpful as well. Thank you.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0 -

If you are a enthusiast there really is no other shop in this town worth considering.

Repair Quality - 5.0/5.0 -

Repair looks great! Thank you all very much

Customer Service - 5.0/5.0 -

Jerome, Shannon, Joyce are just terrific to work with. I think everyone knows that.

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Likely to Recommend - 5.0/5.0 -

In fact, I recommend Loid's on my Ring neighbor. Someone was asking to recommend a reputable body shop.

Repair Quality - 5.0/5.0 -

Loid's removed a section of the clear bra with care. Thank you

Customer Service - 5.0/5.0 -

Jerome is easy to work with. Jerome's turn over to get me a quote was on on a timely manner.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Absolutely perfect?

Customer Service - 5.0/5.0 -

Great attention and communication with me.

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Got done great and early!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing and friendly service and the work was outstanding. Thank you!!!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 0.5/5.0 -

The entire experience from the time that I went in for an estimate to the time that I was able to pick my car up was not pleasant. There is no communication. I was at their mercy. Shannon put hardly no effort into helping get things moving. She blamed the insurance company for taking their time and when I spoke to them, they told me that they accepted liability and were waiting for photos from her and she wasn’t responding to them. I was left in the middle trying to figure out what was going on. The insurance never gave me any problems with liability or what they would pay. It was not a good experience.

Repair Quality - 2.5/5.0 -

I went in for an appointment May. I was asked to bring my vehicle in on July 22nd. I waited nearly two months. I took my car in on July 22nd being told by Shannon that it would take 3 days to order parts and I should have my car back in in no more than three weeks. I would call weekly and always had a reason why my car hadn’t even been looked at yet. Nonetheless, after about five phone calls to Shannon and much frustration, I got my car back on September 23rd. This was 10 weeks after dropping it off. I had a car rental for only 29 days. I felt like my vehicle was held hostage and put aside and it didn’t matter that I made an appointment almost two months prior. When I picked up my car, I noticed that a piece had not been fixed. It still had tire marks, but the insurance had been charged as if it had been done. I had to make arrangements to bring it back the following Monday and leave it for three more days. My bumper had not been clipped in correctly either and that also had to be addressed. I am not sure if Loid’s is short handed or what the problem is, but my experience fell short of what was expected from a company that came highly recommended by my friend. I will most likely not ever use Loid’s again, nor will I recommend them to anyone. The long wait caused much hardship and inconvenience.

Customer Service - 2.5/5.0 -

I did not have a good experience with Loid’s. I made an appointment in May to bring in my car. I was asked to bring it in on July 22. My car was held hostage for 10 weeks when I picked up my car on September 23. I noticed that there was a piece that had not been fixed. It still had tire marks on it And they had already charged the insurance indicating that they had removed the part painted it and put it back when I brought this out to the company they asked me to bring my car back in on Monday and leave it for three more days so that they could correct the problem. I was told that my car would be done in no more than three weeks and they had it for 10 which caused much hardship and inconvenience.

Likely to Recommend - 0.5/5.0 -

Had a friend ask me already, and I shared that it took 6 weeks for a relatively simple front end repair. I was never provided updates, and the car wasn’t ready when Loids said come pick it up.

Repair Quality - 3.0/5.0

Customer Service - 1.5/5.0 -

There’s wasn’t much customer service…. I was called to pick it up, but it wasn’t ready. So while I waited for my ride to come back my rep was apologetic, but I think the owner was also there. He was aware of why I was there (at end of day) and didn’t take the opportunity to even speak to me about what had transpired. He actually got in her car and left before I did.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.0/5.0 -

Clear bra still not coming out right.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Professional and quality work.

Customer Service - 5.0/5.0 -

Communication in a friendly and timely manner.

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Likely to Recommend - 4.5/5.0 -

I am pleased with the completed work however, the communication of the status of the vehicle repair needs improvement.

Repair Quality - 5.0/5.0 -

Joyce did a good job explaining what would be done to the vehicle and is very professional.

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Shannon was more than helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great Job, Great people

Customer Service - 5.0/5.0

Returned Clean