Loid's Collision Center,Llc
Loid’s Collision Center is a family-owned and operated BMW, Volvo, Ford, and Mercedes-Benz Certified Collision Center proudly serving Albuquerque since 2006. We specialize in safe, high-quality repairs for luxury vehicles and all makes and models. Our expert technicians use manufacturer-approved repair procedures and OEM parts to restore your vehicle correctly the first time. We also assist with insurance claims and keep customers informed throughout the repair process to make the experience as smooth and stress-free as possible. All repairs are backed by our warranty for as long as you own the vehicle. Trusted craftsmanship, certified repairs, and personalized service you can count on.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
yes recommend highly great customer service from start to finish.
Repair Quality - 5.0/5.0 -
Called Loids made an appointment hassle free.
Customer Service - 5.0/5.0 -
Excellent customer service. Highly recommend.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Highly recommend to anyone who loves their car. And wants it repaired right.
Repair Quality - 5.0/5.0 -
These guys are top shelf. They did an excellent job repairing my 23 Range Rover. Their repair quality is excellent. If you have a nice car, this is the shop to take it to. Best in town.
Customer Service - 5.0/5.0 -
Everyone at Lois’s is kind and knowledgeable. Excellent customer service.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
it’s frustrating that you can’t order parts to start the repair until my car has the appointment and is in the shop. It sometimes takes weeks for the parts to arrive and so no work is being done on my car while I’m using my insurance rental vehicle. My rental agreement then runs beyond the allotted amount of money that insurance provides. The touchups on the front hood edge that I was willing to pay extra for was not completed.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Loid's is a professional entity. They have repaired four vehicles for me.
Customer Service - 5.0/5.0 -
Shannon, Jerome and the Loid's staff is very professional and courteous.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
It took 3 months to schedule an appointment and once it arrived it took a month to complete the repair. I had to constantly call to communicate the progress of my vehicle so it was a little frustrating. My insurance company complied with all conditions to use OMI parts and I still ended up paying $300 out of pocket. The final product was great but the timeline was excessive
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
The quality of work was good. The customer service not
Repair Quality - 4.5/5.0
Customer Service - 0.5/5.0 -
I tried on several occasions from the time we were told it would be ready to talk to our estimator and never received a call back. Once it was ready we were told there was a supplemental amount that State Farm approved. However, it had not been received by Loid's. We paid the full amount and have now been told by State Farm that it was approved for $200 less. Apparently we are just out the $200. Very poor customer service all around.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It took awhile to get job completed but there was always good communication, they worked well with insurance and the workmanship was excellent!!!
Customer Service - 5.0/5.0 -
Shannon was great to work with
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Shannon was awesome. She stayed on top of the repairs and updated me. Great repair job. Hats off to the techs.
Customer Service - 5.0/5.0 -
Excellent facility .
Returned Clean
Likely to Recommend - 5.0/5.0 -
I will definitely recommend Loid’s. I hope I never need collision repair again, but if so, I will be back.
Repair Quality - 5.0/5.0 -
I was very pleased & excited to see the repairs on my car.
Customer Service - 5.0/5.0 -
Very friendly, courteous & responded to my questions quickly. I never had to wait for a call back.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Spectacular repair done after delay cause of parts not delivered for first scheduled repair time. Everyone was extremely nice and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes, I would highly recommend your services to family and friends.
Repair Quality - 5.0/5.0 -
Jerome was an excellent service advisor. He was professional and provided a great service.
Customer Service - 5.0/5.0 -
Customer service was above board.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I had heard such great things about Loid’s that I had high expectations. The repair took 5 weeks and the car was not washed or vacuumed when it was returned. It would have made a more favorable impression if that were done. Also I thought paint loss on the door edges would have been touched up and scrapes buffed.
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Looks good as new!
Customer Service - 5.0/5.0 -
Everything got done!
Returned Clean
Likely to Recommend - 5.0/5.0 -
Nothing I experienced would show a lower score
Repair Quality - 5.0/5.0 -
Could not have a better experience at a collision repair company. The facility was spotless, the work was quality and the personnel excellent.
Customer Service - 5.0/5.0 -
very professional in every way.