Lokey Collision Center

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Steven and Christine were great thru the entire process. Before Steven left for his vacation, he kept me informed of the progress of my car I.e., parts ordered, received, time frame, etc. and he also advised me not to sign the insurance release before work on my car had even started. He communicated with the ins contact about the releases and that they would be signed once the car had been repaired. I felt he had my back to make sure everything would go smoothly. I also think that Steven and Christine work well as a team as she knew just what to do in his absence to make sure that I would get my car on schedule. That she was able to work with the ins company to get them to send the payment directly to Lokey so that I could get my car was a huge relief of stress.

Customer Service - 5.0/5.0 -

Christine was a huge help from the minute I walked in to drop off my car. I had reserved a rental thru Enterprise in Clw and she had encouraged me to go with the Enterprise Palm Harbor office’s driver that was picking up another client. She was absolutely right!! The Palm Harbor Enterprise staff were top notch just like Christine at Lokey. Even when there were glitches with the insurance company she was able to get them to confirm the payment to Lokey so that my car could be released. The insurance company wanted me to return the rental before I could get my car which made absolutely no sense. She emailed the insurance company company and called them to finally get this resolved. She was very professional and tactful in how she was able to get a resolution. She definitely knows what she’s doing … she’s a gem!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.0/5.0

Repair Quality - 1.5/5.0 -

Came to pick up the car and the head light that was repaired was not working.

Customer Service - 2.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I cannot give you guys enough credit! I'm from Detroit and worked in the Auto industry for a while and I'm quite aware of the procedures and processes. This was exemplary. I would personally like to think Wade Morris for resolving the matter quickly. And coming up with the proper solution. I bought three cars there and send at least two people to buy from you guys. I certainly will continue to do so also, The Body Shop estimator Stephen Cantor was above and beyond the Call of Duty. Constantly kept me updated on the situation, finished the car in 9 days and is genuinely a very good body shop estimator

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very happy, with the service I received. Christine in the front, and Steven the manager in the back. I would definitely recommend them.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

This was a very good experience we had with Lokey. The service Dept. kept us well informed and explained everything to us.

Customer Service - 5.0/5.0 -

They were very helpful

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

No help at all. Poor customer service and lied about capabilities of doing things. Big mistake to deal with them and I already regret it

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The staff was cordial and immediate to respond to my questions.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Lokey Colission staff was very helpful and professional. Pleasure doing business with them!

My Experience - 5.0/5.0 -

Great customer service!

Likely to Recommend - 5.0/5.0 -

Will absolutely recommend.

Repair Quality - 5.0/5.0 -

I have to say the car looks amazing. Not a hint of the damage it sustained in the accident.

Customer Service - 5.0/5.0 -

Luna went above and beyond to keep me in the loop with the ridiculous dealings from the insurance company.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Luna and Christine make a fantastic team. They’re both very thorough and take their time to make sure you understand everything.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I have used Lokey for past repairs and the work was excellent. Additionally, I wanted a Mercedes certified repair shop. This repair was more complicated, and required Lokey to work closely with my insurance company where there were multiple issues with ordering parts. Lokey made sure all parts ordered were the best possible for my CLS Mercedes.

Repair Quality - 4.5/5.0 -

In Florida a ten is impossible. Lokey did an excellent job negotiating the complex job of dealing with my insurance company. I will continue to use Lokey for any future repairs (knock on wood).

Customer Service - 5.0/5.0 -

The office team of Christine and Luna know their stuff and provided excellent service.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Great people.

Repair Quality - 5.0/5.0 -

Excellent staff and work.

Customer Service - 5.0/5.0 -

As above.

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t dare recommend them to anyone

Repair Quality - 0.5/5.0 -

The worst service I have ever had in my life ! Absolutely no communication I had to call and harass them every other day just for an update about my car !

Customer Service - 0.5/5.0 -

Awful lazy customer service from Luna !

Returned Clean