Lokey Collision Center

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

It took over 2 months to fix my car from a rear collision and my car still has a check light error that they said was not from the collision yet never happened before. The woman in charge was indifferent and dismissive about it . I do believe that the error light is from the collision yet I don’t know who to speak to.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Thank you for your good service, Volkswagen is still my favorite dealer!!!

Customer Service - 5.0/5.0 -

Thank you for your good service, Volkswagen is still my favorite dealer!!!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I would highly recommend.

Repair Quality - 5.0/5.0 -

Luna provided superb contact on all matters regarding the insurance information and updates on the repairs. Delays and completion dates were provided in a timely manner. My SVU looked brand new when I picked it up. Very, very satisfied and would highly recommend their services. Thank you Lokey collision!

Customer Service - 5.0/5.0 -

Luna could not have been better. She was great and took care of everything. She definitely took great care of me.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

An excellent job was done in replacing our front bumper.

Customer Service - 5.0/5.0 -

Very communicative

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Rosa was outstanding

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great. Thank you everyone

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My infiniti came out perfect! On the way to drop my car off to get repaired I got a flat tire and they figured out how to get my car to infiniti to get the flat fixed before I had to come pick it up. Would highly recommend

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent service,thank you,100 per cent satisfied,thank you

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.0/5.0

Repair Quality - 3.0/5.0 -

My bumper was repaired but on one side it’s not fully in and the other side is perfect? I had to drive back there about an hour away after being told they will fix it, only to be told that it’s not an issue and can’t be adjusted because the other side done perfectly would get affected. I’m not sure I fully believe that because work should be done perfectly when repaired. I will be checking with the dealership to confirm what I was told is true. Otherwise great work from the shop and very good people to deal with.

Customer Service - 4.0/5.0 -

People were great other than the issue previously discussed about the repair

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great quality work was done on my vehicle that had a dent in the door

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Lokey collision was fantastic! Trustworthy, kept us in the loop and did a great repair job!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I had the worst experience with my recent car repair. Luna mismanaged my repair and when I took my concerns to her supervisor Steve, he was flippant, dismissive and did nothing to address my concerns. I will never use Lokey Collision again. As a matter of fact, I’m not even going to use Lokey Service nor buy another car from Lokey again. You lost what would have been a life long customer.

Customer Service - 0.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 1.0/5.0 -

To sum it up, this was a nightmare experience. My brand new Kia was damaged by a hotel valet so I took it to Lokey to be repaired on May 5. Before I left it, they supposedly verified the parts were available. The claims company allotted 7 working days to complete the repair. On the 7th day I was contacted by the estimator that the rear bumper cover was still being shipped. They had not even started on my car. The claims company was understanding enough that they extended my rental car another 2 weeks. I called Lokey a week later to get a status report only to be told the bumper cover had just been shipped from California. I spoke to the estimator who assured me they would expedite my car as soon as the cover arrived. The following week I contacted the estimator on a Wednesday who said the cover had arrived and they would get my car repaired by the end of day Friday or the following Tuesday (they were closed on Monday for Memorial Day.)?? Hearing this I returned the rental car since the claims company only paid for it until Friday. On Tuesday I did not hear a word from anyone at Lokey. On Wednesday I contacted the estimator and was told my Kia would hopefully be ready on Friday. At this point I escalated things to the Service Manager who listened to my concerns but could really offer no solutions. They agreed to expedite things and on Thursday I was told to expect a call on Friday morning that I could pick up my car. I did receive that call only to be told that 2 small pieces did not arrive so I would need to bring my car back so they could snap them on the lift gate at a later date. I picked up my car exactly 28 days after I dropped it off with it still not fully repaired. Not surprisingly, I found out the estimator had been with the collision center for 3 days when I brought my car in. The internal communication was horrendous and chaotic. Worse than that, they never offered to provide a rental due to their errors and delays. I would have given them a rating of one but Cindy the front desk rep was friendly and tried to help as much as possible.

Customer Service - 0.5/5.0 -

See previous comments

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Shannon was amazing!

Returned Clean

Likely to Recommend - 0.5/5.0 -

the disservice we received from your representative was way below standard.

Repair Quality - 0.5/5.0 -

Although Lokey Collision was not listed as a preferred workshop for AAA insurance it was a recommendation from Mercedes Benz of Clearwater. My wife and I decided to bring the car to what MBZ recommended. Since we dropped off the car at your workshop on March 08, 2023, in the morning and nothing but delays and excuses. Our experience with the collision advisor was not something that we can recommend to any of our friends.

Customer Service - 0.5/5.0 -

we trusted the name, but we reached a point where we didn’t know when your technician will start working on our car, estimated potential completion date, or what is the estimated difference dollar amount we will need to pay. Our extended Hertz rental will expire April 24 – and still no information on how long should we extend the lease, no one knows!

Returned Clean

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0 -

I brought my Metris in for a mirror replacement, which was fixed, but in the process the blond spot monitor was disabled. It had been working. I did not discover this until I left and when I called to see if it could be corrected I was told I would have to go to a Mercedes dealership to get it fixed. Extremely poor customer service and extremely poor repair experience.

Customer Service - 0.5/5.0 -

See previous comment.

Returned Clean